IT System Administrator

About the Position

We are seeking an IT System Administrator to manage and maintain our IT infrastructure, ensuring smooth operations and security. This role is remote and requires working during the night shift (7 PM to 3 AM, US time zone).

Responsibilities

• Device fleet: Set up, maintain, and update Windows and macOS machines; handle hardware onboarding and offboarding.
• User access: Manage accounts, roles, permissions, MFA, password resets, and access revocation for departing employees.
• Endpoint updates and security: Apply OS and software patches, manage antivirus/EDR, enforce disk encryption (BitLocker, FileVault) and security policies.
• Monitoring: Track device health and corporate services, respond to alerts during the shift.
• Backups: Oversee backups of workstations and user data.
• Troubleshooting: Resolve OS, software, network, VPN, and peripheral issues.
• Developer support: Configure local environments (Docker, SDKs, IDEs, repository and VPN access), perform initial diagnosis of deployment issues, and escalate to DevOps.
• Tickets: Handle user requests, maintain documentation, and prepare shift handovers.

Requirements

• Experience: 2+ years as an IT Administrator or IT Support (L2).
• Windows: Solid administration of Windows 10/11, including Group Policy.
• macOS: Hands-on experience supporting and configuring macOS.
• MDM: Microsoft Intune, Jamf, Kandji, or similar.
• Identity and access: Entra ID (Azure AD) or Active Directory, Google Workspace or Microsoft 365, SSO (Okta, JumpCloud, etc.).
• Networking (end-user level): DNS, DHCP, Wi-Fi, VPN.
• Scripting: PowerShell and Bash/zsh for automating routine tasks.
• Ticketing systems: Jira Service Management, Freshservice, or similar.
• English: B1 or higher.

Nice to Have

• Basic understanding of Docker, Git, and CI/CD to communicate effectively with DevOps.
• Experience with EDR tools (CrowdStrike, SentinelOne, Defender for Endpoint).
• Basic AWS or Azure knowledge at the access-management level (IAM).
• Certifications: Microsoft (MD-102), Apple (ACSP), CompTIA A+/Network+.
• Familiarity with ITIL processes.

Night Shift Specifics

• Autonomy: Able to resolve user issues independently without team backup.
• Escalation: Clear judgment on when to escalate an incident to on-call DevOps and when it can wait until morning.
• Communication: Clear written handovers for the day shift.
• Schedule: Consistent availability from 7 PM to 3 AM with an agreed rotation of days off.

We Offer

• Flexible working hours
• Remote work/office work
• Paid vacation
• Paid sick leave
• Corporate doctor services
• Free English classes
• Life event support
• Payment for educational courses, certificates (50%)
• Different sports activities in the office (badminton, tennis, darts, gym)
• Fully equipped office with car and bicycle parking

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Liudmyla Spilnyk

Recruiter in JetSoftPro

[email protected]

@liuydmula