IT system support specialist for GIS UPCS

About the Position

The East Europe Foundation, within the framework of the Digital Transformation Activity USAID/UK Dev project (hereinafter – DTA), together with the Ministry of Communities, Territories and Infrastructure of Ukraine, announces a competition for the position of an IT system support specialist to develop and implement the Integrated Information System “Geographic Information System Urban Planning Cadastre of the State Level” (hereinafter – GIS UPCS).

Start date: July 2024.

Term of engagement: 3 months.

Responsibilities

• Create lists of bugs, suggestions, and user requirements, and maintain relevant documentation;
• Consult users and system administrators via email, phone, and chatbot;
• Prepare answers to frequently asked questions to upload them to the FAQ section;
• Prepare training materials, instructions, and manuals for system users;
• Conduct training sessions and seminars on the use of the Geographic Information System Urban Planning Cadastre of the State Level (for users of the system);
• Set tasks for developers to finalize the functionality, and monitor their implementation following regulations and terms of reference.

Requirements

• Higher or incomplete higher education;
• At least two years of experience in customer support and software testing;
• Experience with DBMS, in particular with PostgreSQL;
• Understanding of the peculiarities of the software design and development process, its testing and implementation;
• Experience in developing and presenting training materials for users;
• Experience in conducting trainings and workshops for users of IT products;
• Ability to structure elements of information systems and identify possible software solutions.

Application Process

Please, send your offers by 23:59 on July 01, 2024 to [email protected] with a note “DTA_IT-EXPERT_GIS_TCSL” and indicate the expected salary level.

Contact Information

Iryna Vozniuk, Procurement Expert, East Europe Foundation, [email protected]