Job Description, Responsibilities & Requirements
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About the Position
East Europe Foundation, within the framework of the USAID/UK Dev project Supporting Ukraine’s Digital Transformation (DTA), jointly with the Ministry of Communities and Territories of Ukraine, announces a competition for the position of an IT system support specialist to develop and implement the Integrated Information System “Geographic Information System Urban Planning Cadastre of the State Level” (hereinafter – GIS UPCS).
Start date: May 2024.
Term of engagement: 3 months.
Responsibilities
- Create lists of bugs, suggestions, and user requirements, and maintain relevant documentation;
- Consult users and system administrators via email, phone, and chatbot;
- Prepare answers to frequently asked questions to upload them to the FAQ section;
- Prepare training materials, instructions, and manuals for system users;
- Conduct training sessions and seminars on the use of the Geographic Information System Urban Planning Cadastre of the State Level (for users of the system);
- Set tasks for developers to finalize the functionality, and monitor their implementation following regulations and terms of reference.
Requirements
- Higher or incomplete higher education;
- At least two years of experience in customer support and software testing;
- Experience with DBMS, in particular with PostgreSQL;
- Understanding of the peculiarities of the software design and development process, its testing and implementation;
- Experience in developing and presenting training materials for users;
- Experience in conducting trainings and workshops for users of IT products;
- Ability to structure elements of information systems and identify possible software solutions.
Application Process
Please, send your offers by 23:59 on May 30, 2024 to [email protected] with a note “DTA_IT-EXPERT_GIS_TCSL” and indicate the expected salary level.
Contact information: Iryna Vozniuk, Procurement Expert, East Europe Foundation, [email protected]