IT Team Manager

About the Position

We are seeking an IT Team Manager for our Retail Banking unit to lead a team of professionals and ensure successful application management.

About the Company

KLx is the Portuguese subsidiary of Crédit Agricole S.A., a large international banking group that provides IT Skills & Software Development services to the IT organisations within the Group’s business lines. Our mission is to support the IT transformation and activities of a worldwide bank, capitalising on the expertise of our international campus in Lisbon.

You will join a team working on a strategic digital banking perimeter, covering web and mobile solutions for corporate customers.

Responsibilities

Team Leadership and People Management

• Manage the team’s daily activities, workload, and operational priorities.
• Facilitate team ceremonies and create a clear understanding of the team’s objectives and responsibilities.
• Provide regular feedback and support the professional development of team members.
• Ensure that challenges are identified, escalated, and properly addressed.
• Promote collaboration, team cohesion, and continuous improvement.
• Anticipate staffing needs in collaboration with the relevant IT Leaders.

Delivery and Operational Performance

• Take responsibility for the overall performance and smooth operation of the assigned digital banking perimeter.
• Organise and monitor the team’s activities to ensure that deliverables are completed according to the expected quality, budget, and deadlines.
• Define, monitor, and communicate operational, delivery, and value indicators.
• Implement improvement plans and ensure their successful execution.
• Maintain a strong understanding of the production environment and its technical, organisational, and operational constraints.
• Coordinate with production teams regarding incident analysis, production operations, and application deployments.

Budget, Capacity, and Resource Management

• Define and manage the budget associated with the team’s perimeter.
• Monitor expenditure and implement the necessary adjustments when required.
• Prepare and maintain capacity plans based on the team’s workload and delivery commitments.
• Estimate the costs and resources required for complex IT projects or information systems.
• Monitor projects and processes to ensure compliance with budget and delivery commitments.

Strategy and Stakeholder Management

• Translate the IT strategy into short-term priorities and actionable plans for the team.
• Contribute to the preparation of the project roadmap and the planning of future initiatives.
• Understand the business strategy and the medium and long-term needs of internal customers and users.
• Translate business needs into appropriate IT approaches and challenge requirements when necessary.
• Build constructive relationships with business, IT, production, and external stakeholders.
• Report regularly to the Domain Leader on the team’s activities, performance, risks, and priorities.
• Represent the team in committees, Agile ceremonies, and cross-functional discussions.

Continuous Improvement and Ways of Working

• Ensure compliance with the organisation’s methodologies, processes, and quality standards.
• Identify and introduce new practices aimed at improving the team’s effectiveness and performance.
• Encourage knowledge-sharing, collaboration, and collective problem-solving.
• Support the team in adapting to changing priorities, new ways of working, and transformation initiatives.
• Promote a constructive feedback culture and use challenges as opportunities for learning and improvement.
• Contribute to the continuous development of the team’s delivery and operational practices.

Requirements

• Master’s degree in Information Technology, Computer Science, Engineering, or a related field.
• Significant professional experience in IT, with previous responsibility for managing or coordinating technical teams.
• Proven experience leading multidisciplinary IT teams, ideally in an Agile environment.
• Strong background in IT delivery, project management, or application development.
• Experience managing budgets, capacity plans, workloads, and delivery commitments.
• Ability to monitor operational performance and communicate relevant indicators.
• Good understanding of production environments, incident management, and application deployments.
• Strong stakeholder management skills and the ability to work with business, IT, and production teams.
• Ability to translate business requirements and IT strategy into concrete priorities and delivery plans.
• Previous experience in the banking or financial services sector is highly valued.
• Familiarity with Jira and Confluence.
• Professional proficiency in French is required, together with a good level of English.

We Offer

• Competitive Salary + Bonus + Flex Benefits + Health Insurance
• Hybrid working model, allowing you to combine onsite and offsite work
• Open Space with a lovely location next to the Tejo, 5 minutes’ walk from the Metro and Train Station and 15 minutes’ drive from Humberto Delgado Airport
• Canteen facilities, including breakfast and lunch
• Parking upon request, with the option to charge electric cars
• Free coffee, hot chocolate, and fruit
• Training opportunities focused on both hard and soft skills
• An international environment with more than 15 nationalities
• A people-oriented and friendly working environment

Contract

• Without term / Full time

Technologies

• Agile
• Angular
• Confluence
• Java
• Jira

Languages

• English - C1
• French - C1