About the Position

IT- Technical Support Engineer (all genders)

Location: Paderborn, Germany

Type: Vollzeit (Full-time)

Compensation: 3.500 - 4.500 € pro Monat

About the Role

As an IT-Technical Support Engineer, you will be part of our support and operations team. You will ensure the stability, security, and reliability of our clients' IT systems with creative and forward-thinking approaches.

Responsibilities

Administration and Support: Manage and administer our clients' IT infrastructures and cloud environments, including servers, network, firewall, backup, and security solutions.
Troubleshooting: Analyze, isolate, and sustainably resolve technical issues and queries in 2nd-level support.
Project Support: Assist in planning and implementing infrastructure projects, such as the introduction of new hardware and software solutions or technical extensions of existing environments.
IT Landscape Management: Maintain and develop IT landscapes according to client needs, including the execution and support of change requests.
Documentation: Create, maintain, and update technical documentation, and actively contribute to the optimization of internal processes and support procedures.
Customer Feedback: Actively seek customer feedback to continuously improve technical support (e.g., feedback, references, or ratings).
Digital Solutions: Proactively introduce meaningful, future-oriented digital solutions in collaboration with clients and maintain a trusting relationship.
Professional Development: Engage in professional and personal development in line with individual development plans.

Collaboration & Communication:

Respectful, professional collaboration with internal and external partners.
Binding participation in interdisciplinary working groups.
Close, interdisciplinary coordination with sales and project teams.
Active participation in joint events and projects.

Requirements

Completed training in the IT sector, such as a degree in System Integration, or a comparable qualification.
Quereinsteiger:innen with very good knowledge in IT infrastructures are also welcome.
Practical experience in at least two to three of the following areas: Windows Server, Network, Firewall, Backup Solutions, Microsoft 365.
Understanding of the operation and development of modern IT infrastructures in the B2B environment.
Binding, friendly, and solution-oriented communication – both within the team and with customers.
Very good German skills in speech and writing (at least C1 level); good English skills are an advantage.

What We Offer

Permanent full-time employment
Structured, supervised onboarding with clear contact persons
Modernly equipped workplace and contemporary tools
Challenging tasks and diverse customer projects in the SME sector
Continuous professional and personal development – individually and practically oriented
Personal coaching directly on-site
Support in reconciling work, family, and private life
Flexible working models including home office
Attractive compensation (3.500 € – 4.500 € gross/month) and additional employee benefits
No travel required – we serve clients from the region
Consciously sustainable thinking and action
Open feedback and informal culture with a collegial, appreciative working environment

About the Company

unilab supports medium-sized companies in designing a secure and future-proof IT landscape. Our focus is on the planning, setup, and operation of modern IT infrastructures – from networks and servers to storage and virtualization to comprehensive security concepts.

As a regionally rooted partner, we know the requirements of medium-sized companies and develop solutions that work reliably, grow with the companies, and are sustainable in the long term. At the same time, we create the foundation for modern collaboration, flexible working forms, and efficient digital processes.

We combine technological innovation with a responsible and sustainable approach to resources.

IT- Technical Support Engineer (all genders)

Job description