IT Vendor Manager

About the Position

IT Vendor Manager (m/f/d)

We are seeking an IT Vendor Manager to join PAYBACK GmbH in Munich. In this role, you will be the central point of contact between PAYBACK and our external IT partners, ensuring the reliable operation of our technology platforms.

Responsibilities

• Manage and develop external IT service providers across infrastructure, cloud, data center, and application services.
• Own service levels, KPIs, and service reviews, evaluating provider performance and driving improvements.
• Support tenders and contract negotiations, working closely with Procurement, Legal, Data Privacy, and other stakeholders.
• Manage service budgets, review invoices, and create transparency around cost, pricing, and contractual models.
• Ensure compliance with governance, regulatory, data privacy, and information security requirements.
• Identify opportunities to optimize quality, costs, and processes, and implement improvements.
• Advise business stakeholders and management on provider strategies, service portfolios, and operating models.

Requirements

• Several years of experience in IT Vendor Management, IT Service Management, IT Procurement, or a comparable role.
• Experience managing external IT service providers and complex supplier and service relationships.
• Solid experience in designing and managing IT contracts, service descriptions, SLAs, and commercial frameworks.
• Experience with budget management, invoice verification, and cost and pricing models.
• Strong technical understanding of cloud, infrastructure, data center, and managed services environments.
• Experience working with KPIs, service reviews, escalation management, and performance improvement initiatives.
• Analytical thinker with a strong affinity for numbers and the ability to translate complex topics into clear recommendations and actions.
• Proactive, structured, and self-driven with a solution-oriented mindset.
• Strong communication skills and negotiation capabilities in both German and English.

We Offer

• Flexibility: 30 days of annual leave, option to purchase additional vacation days, and the opportunity to take a sabbatical (may vary in Berlin).
• Food & Drinks: Mostly free healthy and varied meals, fresh fruit and popcorn every day, as well as complimentary coffee and tea (may vary in Berlin).
• Health & Fitness: Free access to our on-site gym, health weeks, massages, and physiotherapy services (may vary in Berlin).
• Culture: Team events, Social Days, an open "Come as you are" culture, and active support for Female Leadership initiatives.
• Development: Individual training and development opportunities within and across teams.
• Mobility: Germany Ticket subsidy, centrally located office with direct subway access, and JobRad bike leasing.

About the Company

PAYBACK is Germany’s leading loyalty program and one of the world’s largest data-driven marketing platforms. Our solutions reach millions of people every day.

With more than 1,000 employees at our Munich headquarters, we develop all technology solutions in-house and combine data, technology, and marketing to create measurable value. You can expect interdisciplinary teams, real ownership, and an open, innovation-driven culture.

The PAYBACK GROUP values diversity – come as you are