IT&D Manager, EUC

About the Position

We are Reckitt, home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

In IT and D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products. Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.

Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches.

About the Role

This role focuses on delivering a great end user experience for Reckitt employees across the globe using the latest and greatest technologies to manage Reckitt endpoints. You will be joining a team of passionate and talented professionals and working alongside Reckitt vendors to assess, pilot, and deploy their latest product features or new products. You will be accountable and responsible for managing the End User Computing roadmap for existing and new products to be deployed in Reckitt.

Responsibilities

This position is accountable for:

• Guiding the architecture and technology solutions underpinning Reckitt’s endpoints infrastructure.
• Acting as the owner and focal point for this business-critical internal product used daily by over 35k+ employees and partners in Reckitt.
• Defining the product roadmap and the capabilities required.
• Understanding the technical landscape and involving the correct SMEs as required.
• Creating, reviewing, and/or approving design changes in this technical domain.
• Accountability for support and maintenance, leading and managing the outsourced support team.
• Managing the EUC area against agreed budgets for licensing and support costs. Working with finance and procurement teams on contract renewals and changes.
• Ensuring that the EUC roadmap is defined, and that any technology deployment or change is successful and optimized in terms of capability, flexibility, and simplicity.
• Delivering ongoing support and maintenance of the Product through a partner-led outsourced team. Acts as an escalation point for technical teams and provides guidance and hands-on expertise.
• Managing the outsourced partner against contractual obligations and cost.
• Managing subscriptions ensuring costs are optimized within Reckitt’s Enterprise Agreement.
• Adhering to the architecture and technology governance processes for the Reckitt technology landscape. Leads and/or facilitates the development of appropriate standards and best practices in EUC domain, in addition to the paths by which they may be achieved and monitored.
• Communicating detailed technical information in both written and verbal form across a wide range of audiences, including business stakeholders, users, developers, project management, and other architects.
• Collaborating with Reckitt colleagues, customers, vendors, and other parties to understand and develop solutions. Working closely with Cyber, Procurement, and Privacy teams to ensure compliance is maintained.
• Developing a sound understanding of existing relevant technology, vendors, systems, and processes, their strengths and limitations, providing practical solutions on how they may be improved and developed.
• Participating in the evaluation and/or selection of configurations, solutions, or products, including vendor and product evaluations.
• Applying strong analysis, research, and problem-solving skills across a wide array of systems and situations, including those which may be unfamiliar, in order to address critical issues.

Requirements

• Relevant and significant technical IT experience.
• Significant hands-on experience of MS Intune at scale (more than 10k users).
• Deployment and management of Windows 10/11 in large, geographically spread organizations (15k devices or more).
• Deployment and management of Microsoft 365 Apps using MS Intune/Office Portal.
• MS Windows deployment using Autopilot.
• Licensing approaches and available user licensing SKUs.
• Identity and application access (i.e., Active Directory / Azure AD).
• Experience working in remote / virtual global teams with diverse geographic project delivery.
• Experience of managing outsourced / offshore project and support teams.
• Fluent English written and spoken.
• Good commercial focus.
• Process and ITIL documentation requirements.
• Previous experience of GxP environments would be an advantage but not required.
• Organizational Migration, divestment, or deployment experience would be an advantage but not required.

Skills for Success

• Product Development
• System Development
• Project Management
• Programme Management
• Design Thinking
• Process Automation
• IT Service Management
• Innovation Processes
• Innovation
• User Experience Design
• Change Analyst
• Change Management
• Digital Transformation
• Value Analysis
• Stakeholder Relationship Management
• Vendor Management
• Outstanding Communication
• Digital Strategy
• Product Solution Architecture
• Cyber Security Strategy
• Cyber Security
• Data Privacy
• Portfolio Management
• Data Governance
• Product Compliance

We Offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans, we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognize, appreciate, and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay-for-performance philosophy.

Equality

We recognize that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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