IT&D Senior Analyst, Knowledge & Catalogue Management

About the Position

We are Reckitt, home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose is to protect, heal, and nurture in the relentless pursuit of a cleaner, healthier world. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

IT&D Senior Analyst, Knowledge & Catalogue Management

Located in Hyderabad, India, this role supports the continuous improvement of GBS knowledge and service catalogue capabilities. The role focuses on creating, maintaining, and improving knowledge and catalogue content so that services and information are accurate, easy to find, and easy to use.

Responsibilities

• Create, update, and maintain knowledge articles and service catalogue entries in line with defined standards
• Support the operation of the GBS Knowledge Center by integrating and maintaining content from multiple knowledge sources
• Apply metadata, tagging, and categorization to ensure strong searchability and findability
• Manage knowledge and catalogue lifecycle activities, including reviews, updates, and retirements
• Perform quality checks to ensure content is accurate, clear, consistent, and user-friendly
• Support AI-ready content practices by structuring content appropriately and maintaining metadata

Requirements

• Experience working with knowledge bases, service catalogues, or content management systems
• Understanding of structured content, metadata, and tagging to support search and digital experiences
• Exposure to enterprise platforms, with ServiceNow knowledge or experience preferred
• Strong attention to detail and ability to follow standards and governance
• Comfort working with data, insights, or analytics to support improvement
• Ability to collaborate with stakeholders and subject matter experts
• Interest in digital services, self-service, and user experience

Skills for Success

• Knowledge Management
• ServiceNow
• Catalogue Management

We Offer

• Inclusion and support through our global Employee Resource Groups
• Investment in the wellbeing of our people through parental benefits, an Employee Assistance Program, and life insurance
• A range of other benefits in line with the local market
• Global share plans offering the opportunity to save and share in Reckitt's potential future successes
• Short-term incentives for eligible roles to recognize, appreciate, and reward outstanding results

About the Company

We recognize that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

Job Segment: Counseling, Nutrition, Healthcare

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