IT&D Senior Business Analyst, Innovation & Portfolio

About the Position

We are Reckitt, home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose is to protect, heal, and nurture in the relentless pursuit of a cleaner, healthier world. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

In IT and Digital (IT&D), you'll be a force for good, whether you're championing cybersecurity, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer-loved products.

About the Role

As an IT&D Senior Business Analyst, Innovation & Portfolio, you’ll be responsible for supporting the Product Manager and Team in realizing the product strategy through incremental product improvements, designing new business scenarios and use cases. You’ll partner with business stakeholders to elicit, analyze, document, and manage product requirements. You’ll collaborate with Product Team members to elaborate those requirements and test whether they are satisfactorily fulfilled by a product increment. You’ll enable product adoption by delivering product training to end users or other relevant stakeholders (e.g., support teams).

Responsibilities

• Working on innovation and project portfolio management tools that support R&D end to end.
• The elaboration, analysis, documentation, and testing (defines functional test protocols and monitor tests) of product requirements (e.g., features, user stories).
• The preparation and delivery of product user guides and training materials to end users and support teams.
• The design of business scenarios, process flows, and use cases to maximize product adoption/value.
• Identifying relevant security, architectural, legal regulations, compliance requirements that need to be adhered to support industry best practices.
• Liaising with the Product Team and the business community to elaborate product requirements.
• Supporting the Product Manager with the development and execution of the product strategy.
• Coordinating and working closely with cross-functional teams both in IT&D and the R&D function to align on product requirements.
• Maintaining a working relationship with selected vendors/suppliers involved in the delivery of development, testing, and support services.
• Defining KPIs/tests protocols with Product Manager and supporting monitoring value of the solution with end-users.
• Preparing and monitoring metrics, including product utilization and satisfaction rates (e.g., NPS, # of end users/solution adoption, intensity of product usage), training surveys, stakeholder and user feedback.

Requirements

• Degree qualification in science or IT subject, or life science background or related discipline.
• Strong business domain knowledge and business acumen, familiar with IT standards and controls.
• Proven expertise in analyzing and breaking down problems and information using structured frameworks and methodologies.
• Abreast of the latest technology trends and the opportunities/risks they present to the business domain.
• Knowledge regarding Application management and service management.
• Basic knowledge of software engineering, data management, information risk, security guidelines, and architecture standards.
• Certification in any of the following is preferred; CSPO, ITIL, PMP, CBAP.
• Competent user of requirements management tools (Azure DevOps is preferred).

Skills for Success

• Platform Engineering
• Agile Best Practices
• User Experience Design
• Compliance Management
• Communication and Collaboration
• Problem Solving
• Attention to Detail
• Mentoring and Coaching
• Cloud Computing
• DevOps
• Containerisation
• AWS
• Azure
• Docker
• Kubernetes

We Offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognize, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognize that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

About the Company

Reckitt is home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.