ITOM GOVERNANCE, ITSM & PLATFORM DELIVERY SPECIALIST
Job description
About the Position
At Logicalis Spain, we are looking for a ITOM GOVERNANCE, ITSM & PLATFORM DELIVERY SPECIALIST to work for one of our clients in Madrid.
The ITOM Governance, ITSM & Platform Delivery Specialist focuses on the detailed design and implementation of IT processes, governance frameworks, and service management practices required to support a platform-centric operating model.
This role translates operating model vision into operational workflows, service catalogs, RACI matrices, and performance metrics across IT platforms and shared services.
Responsibilities
- Process & ITSM Maturity Assessment: Conduct maturity assessments of As-Is IT service management (ITSM) and governance processes, identifying friction points and optimization levers.
- Platform Delivery Model Setup: Design operational ways of working (WoW) for platform teams, including release management, demand management, incident/problem workflows, and cross-platform integration.
- Governance Charters & Scorecards: Establish charter documents for governance boards (e.g., Architecture Review Board, Change Advisory Board) and define KPI/scorecard tracking metrics.
- Shared Services & Sourcing Interface: Support the setup of shared service centers (e.g., Regional Digital Centers) and define interfaces between internal platform teams and external vendors/partners.
- Role Profiling & JDs: Draft clear job descriptions, skill requirements, and RACI accountabilities for new platform and operational roles.
Requirements
- Experience: 6–10 years in IT Service Management (ITSM), IT Operating Model execution, or IT Governance advisory within global enterprises or management consultancies.
- Certifications: ITIL v3/v4 Foundation/Managing Professional, SAFe Certified (CSM/POPM), Apptio / TBM Accredited (TBMA), or Lean Six Sigma Green/Black Belt.
- Platform & Service Management: Expertise in ITSM platform workflows (e.g., ServiceNow), Service Catalog/Portfolio Management, and Agile delivery frameworks.
- Analytical Capability: Strong data visualization and process mapping skills to document capability maturity and operational workflows.
- Education: Bachelor’s or Master’s degree in Information Technology, Business Analytics, or Industrial Engineering.
- Language: Fluent English (C1/C2) mandatory for all deliverables.
We Offer
- A stable position.
- A dynamic and collaborative work environment.
- Opportunities for professional development and continuous training.
- Online language classes to improve conversational skills.
- Hybrid work model.
- A day off for your birthday.
- Access to flexible compensation plans (restaurant vouchers, transport passes, and childcare vouchers).
- Health insurance and Wellhub.
- An exclusive employee discount portal.
About the Company
Logicalis Spain carries more than 25 years of experience designing, implementing, and managing the most sophisticated enterprise and mission-critical data centers for our base of enterprise clients.
Our business areas are:
- Systems: Architectures and processes, storage, communications, virtualization, middleware, and containerization on-premise and cloud.
- Security: Perimeter security architectures, identity and access management, SIEMs, and security governance.
- Analytics: Data and metadata management and governance architectures, visualization and self-service, advanced and predictive analytics, and new data architectures (Big Data).
Location: Madrid - Hybrid (2 days office)
Salary: 55 € - 60 €/year
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