ITSM Tooling Engineer (BMC Helix)
Primary stack
Nice to have's
Job description
About the Position
We're looking for an ITSM Tooling Engineer (BMC Helix) to join our team. In this role, you will design, configure, and enhance BMC Helix ITSM/Digital Workplace solutions, ensuring seamless integration with existing IT processes and tools. You will be responsible for implementing workflows, improving automation, and integrating third-party systems such as Azure DevOps, while contributing to the strategic evolution of the ITSM ecosystem.
This is a key opportunity to work on a mission-critical platform, contributing to digital transformation initiatives and innovations such as AI-enabled capabilities, intelligent chat, and smarter documentation workflows.
Responsibilities
- Configure, customize, and enhance BMC Helix ITSM/Digital Workplace functionalities
- Support design and implementation of new BMC features and services
- Gather requirements from ICT functional teams and document technical designs
- Create workflows to automate ITSM processes and simplify business operations
- Integrate BMC Helix with third-party platforms such as Azure DevOps
- Onboard and manage users, permissions, and teams within the platform
- Provide technical support and ensure platform stability during changes and after delivery
- Assist in introducing AI-driven enhancements for language, chat, and documentation suggestions
- Contribute to testing, quality assurance, and continuous improvement initiatives
- Collaborate with cross-functional teams to ensure alignment with governance and security standards
Requirements
- 3+ years of experience supporting BMC Helix ITSM/Digital Workplace, including configuration, customization, and integration
- Strong understanding of ITSM processes and hands-on experience creating automations and workflows
- Familiarity with BMC development life cycles for ITSM-related functions
- Hands-on experience with integrations involving Azure or other cloud technologies
- Excellent analytical and problem-solving skills with the ability to work independently and drive results
- Strong communication and stakeholder engagement skills in English
- Proficiency in MS Office tools (Visio, Excel, PowerPoint)
- Ability to collaborate effectively with cross-functional ICT teams and business stakeholders
Nice to Have
- Certifications in BMC Helix and/or ITIL
- Experience in onboarding and managing teams in large enterprise environments
- General understanding of the insurance or financial services sectors
- Degree in Computer Science, Engineering, or related discipline
We Offer
- Opportunity to work on a mission-critical platform
- Contribute to digital transformation initiatives
- Collaborate with a dynamic and innovative team
- Professional growth and development opportunities
About the Company
[Company description if present]
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EPAM helps organizations innovate their business processes and rethink the way they manage their businesses so they can remain competitive in this new digital age.