Japanese-speaking Community Manager

About the Position

Japanese-speaking Community Manager

Mayflower is a technology company building large-scale entertainment products for a global audience. Our platforms serve millions of users worldwide and rank among the top-50 most visited websites globally. For more than 10 years, we've been creating reliable, high-performance solutions at the intersection of product, engineering, and entertainment.

We are looking for a passionate and proactive Community Manager to lead and grow our Japanese-speaking community (日本語対応コミュニティマネージャー). You will be the bridge between our product team and the community, ensuring our users are engaged, heard, and supported. This is a unique opportunity to shape a growing community in a fast-paced, international environment.

Responsibilities

• Build and grow a thriving Japanese-speaking community, supporting creators and developing self-sustaining ecosystems;
• Drive engagement through posts, campaigns, and community activations while maintaining a positive and inclusive tone;
• Moderate community spaces (Discord, etc.), manage feedback, and resolve conflicts professionally;
• Ensure creators are connected to support channels and have access to relevant resources;
• Localize and adapt onboarding materials, guides, and announcements for the Japanese audience;
• Support and represent the community at online and offline events, including creator coordination and post-event reporting;
• Gather and analyze community feedback, track sentiment and key metrics, and share insights with Product teams;
• Collaborate cross-functionally with Product, Marketing, Support, and other teams to improve user experience and community outcomes;
• Monitor market trends and competitors, contributing community insights to strategic decisions.

Requirements

You’ll thrive here if you have

• Native-level Japanese proficiency;
• English proficiency at B2 level or higher (internal communication is in English);
• 1+ year of experience as a Community Manager, Content Manager, or Social Media Manager in an online project;
• Experience managing or moderating online communities (Discord is a strong plus);
• Strong communication skills-empathetic, diplomatic, and culturally aware;
• Ability to handle conflict resolution and maintain a psychologically safe environment;
• Highly organized, attentive to detail, and capable of managing multiple initiatives;
• Self-driven and proactive-you take ownership and act independently;
• Analytical mindset with the ability to interpret community data and feedback;

Nice to Have

• Experience working with creator communities or platforms;
• Familiarity with community analytics tools;
• Additional language skills are a plus.

We Offer

• Full remote work.
• Competitive compensation with a service contract.
• Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
• An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more-tailor it to what benefits you most.
• Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage.
• Career growth in a fast-scaling project with opportunities to influence technical decisions.
• A culture of recognition: our peer reward program celebrates contributions from across the team.

Interview Steps

• HR interview (40 minutes);
• Interview with the manager (1 hour);
• Test assignment;
• Offer.

About the Company

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