Japanese-speaking Community Manager

About the Position

We are looking for a passionate and proactive Community Manager to lead and grow our Japanese-speaking community. You will be the bridge between our product team and the community, ensuring our users are engaged, heard, and supported. This is a unique opportunity to shape a growing community in a fast-paced, international environment.

Responsibilities

• Build and grow a thriving Japanese-speaking community, supporting creators and developing self-sustaining ecosystems.
• Drive engagement through posts, campaigns, and community activations while maintaining a positive and inclusive tone.
• Moderate community spaces (Discord, etc.), manage feedback, and resolve conflicts professionally.
• Ensure creators are connected to support channels and have access to relevant resources.
• Localize and adapt onboarding materials, guides, and announcements for the Japanese audience.
• Support and represent the community at online and offline events, including creator coordination and post-event reporting.
• Gather and analyze community feedback, track sentiment and key metrics, and share insights with Product teams.
• Collaborate cross-functionally with Product, Marketing, Support, and other teams to improve user experience and community outcomes.
• Monitor market trends and competitors, contributing community insights to strategic decisions.

Requirements

• Native-level Japanese proficiency
• English proficiency at B2 level or higher (internal communication is in English)
• 1+ year of experience as a Community Manager, Content Manager, or Social Media Manager in an online project
• Experience managing or moderating online communities (Discord is a strong plus)
• Strong communication skills-empathetic, diplomatic, and culturally aware
• Ability to handle conflict resolution and maintain a psychologically safe environment
• Highly organized, attentive to detail, and capable of managing multiple initiatives
• Self-driven and proactive-you take ownership and act independently
• Analytical mindset with the ability to interpret community data and feedback

Nice to Have

• Experience working with creator communities or platforms
• Familiarity with community analytics tools
• Additional language skills are a plus

We Offer

• Full remote work.
• Competitive compensation with a service contract.
• Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
• An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more-tailor it to what benefits you most.
• Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage.
• Career growth in a fast-scaling project with opportunities to influence technical decisions.
• A culture of recognition: our peer reward program celebrates contributions from across the team.

About the Company

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