Jira-Confluence Application Support Administrator (f/m/d) (German speaker)

About the Position

Jira-Confluence Application Support Administrator (f/m/d) (German speaker)

We are seeking a Jira-Confluence Application Support Administrator fluent in German to provide remote support for Atlassian software, including Jira and Confluence.

Responsibilities

• Support our clients with their Atlassian applications and Adaptavist tools, processes, and best practices
• Onboard and become familiar with customer application servers
• Monitor and respond to customer requests on the Adaptavist service desk
• Answer customer questions about how to best use the Atlassian applications in their business
• Create projects, configure permissions and workflows and other solutions at the request of the customer
• Work on multiple administrative activities according to agreed-upon customer priorities
• Communicate with the customer and other team members to understand and deliver configuration solutions
• Solve issues and provide best practice recommendations to the customer
• Record your work and time
• Follow security protocols that the customer may establish

Requirements

• German fluent is a must
• Experience administering the Atlassian toolset, in particular, Jira and Confluence
• Ability to demonstrate experience in consulting and user support
• Experience customizing Atlassian software through the use of workflows and add-ons, for example ScriptRunner
• Comfortable working both independently and collaboratively in a virtual face-to-face environment through online tools (e.g. WebEx, Zoom, Slack, Skype, etc.)
• Excellent written and verbal communications skills
• An ability to think innovatively and creatively
• Personable, helpful and professional attitude

Nice to Have

• Knowledge of the build process/Software Delivery Life Cycle – Continuous Integration and Delivery
• Experience in using GitLab or Sonatype software
• Any knowledge of Linux or databases

We Offer

• Flexible working hours
• Generous holiday (PTO) allowance
• MacBooks for all employees
• Additional support for fully remote workers
• Exceptional Time Away Policy including 26 weeks of fully paid leave for birthing parents, 13 weeks for non-birthing parents, and extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS.

About the Company

Working at The Adaptavist Group

The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.

We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, monday.com and Aha!

We make change happen. From anywhere.

Job Location

Blaubach 32, Cologne, North Rhine-Westphalia, Germany

Additional Information

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At ScriptRunner, part of TAG, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply, even if you don’t have everything that's listed just yet.

Drop us your application, we’d love to hear from you!