Jira-Confluence Application Support Administrator (f/m/d) (German speaker)
Primary stack
Nice to have's
Job description
Jira-Confluence Application Support Administrator (f/m/d) (German speaker)
- Full-time
- Job Field: Engineering, Technology and Tools
- Candidate Location: Germany
- Hire type: Full time
About the Position
The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.
We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, monday.com and Aha!
We make change happen. From anywhere.
Responsibilities
As a Jira-Confluence Application Support Administrator, you will work with customers to help them get the most out of their Atlassian software, including configuring and customizing key Atlassian Software applications (Jira, Confluence, Jira Service Desk), as well as other Atlassian applications and marketplace software. Your role will involve:
- Supporting our clients with their Atlassian applications and Adaptavist tools, processes, and best practices
- Onboarding and becoming familiar with customer application servers
- Monitoring and responding to customer requests on the Adaptavist service desk
- Answering customer questions about how to best use the Atlassian applications in their business
- Creating projects, configuring permissions and workflows, and other solutions at the request of the customer
- Working on multiple administrative activities according to agreed-upon customer priorities
- Communicating with the customer and other team members to understand and deliver configuration solutions
- Solving issues and providing best practice recommendations to the customer
- Recording your work and time
- Following security protocols that the customer may establish
Requirements
- German: Fluent
- Experience administering the Atlassian toolset, in particular, Jira and Confluence
- Demonstrable experience in consulting and user support
- Experience customizing Atlassian software through the use of workflows and add-ons, for example ScriptRunner
- Comfortable working both independently and collaboratively in a virtual face-to-face environment through online tools (e.g. WebEx, Zoom, Slack, Skype, etc.)
- Excellent written and verbal communication skills
- Ability to think innovatively and creatively
- Personable, helpful, and professional attitude
Nice to Have
- Experience administering the Atlassian toolset, in particular, Jira and Confluence
- Experience customizing Atlassian software through the use of workflows and add-ons, for example ScriptRunner
- Knowledge of the build process/Software Delivery Life Cycle – Continuous Integration and Delivery
- Experience in using GitLab or Sonatype software
- Any knowledge of Linux or databases
We Offer
- Generous holiday (PTO) allowance
- Flexible working hours
- MacBooks for all employees
- Additional support for fully remote workers to set up their home offices
- Exceptional Time Away Policy including 26 weeks of fully paid leave for birthing parents, 13 weeks for non-birthing parents, and extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS
- Trusting, flexible, remote-first way of working
About the Company
Working at The Adaptavist Group
The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.
We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, monday.com and Aha!
We make change happen. From anywhere.
Additional Information
Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At ScriptRunner, part of TAG, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply, even if you don’t have everything that's listed just yet.
Drop us your application, we’d love to hear from you!
What to Expect
We have published some support on Interviewing with us to try to alleviate any pre-interview anxieties, here you’ll find information to help you prepare and ace an interview at TAG.
You can read them here
Job Location
I'm interested
Privacy Notice
I'm interested
Refer a friend
Share this job
© Adaptavist - Ukraine (formerly Rozdoum). This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Adaptavist is a global technology and innovative solutions provider founded in 2005, helping organisations boost agility and overcome the challenges of digital transformation. Five key practices shape our offerings: agile, DevOps, ITSM, cloud, and work management. We are part of The Adaptavist Group, whose global team exceeds 1,000 people, proudly counting more than half of the Fortune 500 among their 22,000+ customers.No matter where your business is on its transformation journey, we work in partnership with you, helping you on the right path to success. We focus on getting to the bottom of the challenge you are trying to solve first, finding the best approach and solution to meet your needs and maximise your investment in digital.As a leading Atlassian Platinum Solution and Marketplace Partner and a strategic trusted partner of AWS, GitLab,monday.comand more, working with us gives you unlimited access to a wealth of certified experts with vast experience in helping organisations like yours get more from their digital investments.Our key capabilities include:— Agile transformation: From choosing the right process framework and tools to go with it, to changing your mindset to one that embraces innovation and autonomy—our world-class agile experts will support you to getting your agile transformation right.— Cloud migration and optimisation: As experts in cloud migrations, including being a four-time winner of cloud-related Atlassian Partner of the Year awards and an AWS Advanced Consulting Partner, we’re the ideal partner for helping you wherever you are on your cloud journey.— DevOps: Our complete DevOps solutions focus on aligning your people, tools, and processes that address real business needs and inefficiencies to help you deliver better software faster.— ITSM and ESM: Our extensive service management knowledge and experience, combined with Atlassian JSM expertise and breadth of strategic technology partnerships, enable technology and business teams to accelerate and deliver exceptional service experiences.— Work management: Our experts build more engaged teams with collaboration tools that streamline project management and automate routine tasks wherever you work, thus reducing silos and improving productivity.Other solutions include licensing, training, consultancy, trusted managed services, and high-performing apps, supporting our customers to become a digital-first, future-ready business.