Job Description, Responsibilities & Requirements
About the Position
Atlas Technica is seeking a Jr. Systems Engineer - Dedicated to join our team in Stamford, CT. This role involves providing onsite IT support, managing support queries, and maintaining documentation in a collaborative environment. You will be an extension of Atlas Support Team on premises with the client and directly supporting their user base and infrastructure.
Responsibilities
- Perform IT Support services to users onsite
- Use of a ticketing system to manage support queries
- Maintain documentation and comply with rules and guidelines of the organization
- Adherence to strict change control procedures
Requirements
- At least 1 year of IT Experience (Desktop Support, Systems Engineering, Systems Administration)
- End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting
- Strong verbal and written communication skills, responsibility, and follow-through
- Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD)
- Systems Administration: Basic knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy
- Basic understanding of networking concepts
- Periodic travel to customer office locations within the metropolitan area will be required
- Ability to complete all physical requirements of the job, including lifting up to 50 lbs, standing/sitting for extended periods, pushing/pulling, climbing stairs, stooping/kneeling/crouching, handling/feeling with fingers/hands, reaching above head or below knee level, and working around machinery and material handling equipment.
Desirable Qualities
- Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ
- Experience working in an MSP environment
- Support of Sophos or similar product for endpoint threat management
- Basic understanding of virtualization platforms such as VMware or Hyper-V
- Experience utilizing the ConnectWise suite of products
- Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch
We Offer
- Competitive salary
- Comprehensive benefits
- Great perks
- Professional yet friendly environment
- Opportunities for professional and career development
About the Company
Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service. We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first.
Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.