Junior Client Success Manager

About the Position

We are looking for a Junior Client Success Manager to join our dynamic team. This is a growth-oriented position focused on managing existing clients, handling project reporting, and developing account management skills. You will not be responsible for sales or acquiring new clients, but instead, you will play a crucial role in ensuring stable, high-quality delivery.

Responsibilities

• Assist our team leads: Support Client Success Managers in day-to-day communication and relationship maintenance with existing international clients.
• Handle reporting & documentation: Prepare and maintain project delivery reports, update internal CRM pipelines, and keep Excel/Google tracking sheets accurate.
• Learn client communication: Develop professional written and verbal communication skills by participating in real-life client cases under mentorship.
• Master problem-solving: Learn how to identify delivery blockers, navigate challenging client requests, and find solutions for complex account cases.
• Coordinate tasks: Translate client requirements into clear tasks for our delivery team and production teams, ensuring deadlines are met.
• Align priorities: Participate in and run internal syncs to keep teams aligned on project goals.

Requirements

• Strong Organizational Skills: Attention to detail, a structured mindset, and the ability to handle data without losing track of details.
• Data & Tech Literacy: Knowledge of Google Sheets / MS Excel.
• Eagerness to Learn: A proactive attitude, open to feedback, and highly motivated to master client success and problem-solving.

Nice to Have

• Basic understanding of SEO practices and link-building terminology (we will teach you, but a head start is awesome).
• Background or interest in fast-evolving industries like Fintech, SaaS, iGaming, or Crypto.
• 6+ months of experience in Account Management, Project Management, Customer Support, or Client Delivery (agency or internship experience is a strong plus).

We Offer

• Mentorship & Learning: Real-world experience in handling complex account cases and international communication under senior guidance.
• Flexibility: Work from anywhere with our remote-first international team.
• Environment: High ownership, low bureaucracy, and a fast-paced professional iteration.
• Time Off: 30 days of paid annual leave.

About the Company

Natural Links is a digital marketing company that helps businesses scale online. We are committed to providing a supportive and innovative environment where you can grow your career and make a significant impact.