Junior Customer Relations Executive

About the Position

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported, and empowered to succeed.

We are looking for a Junior Customer Relations Executive to join our Customer Relations Team in Madrid. If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future.

Responsibilities

• Act as a point of contact for some of our corporate clients, providing daily operational and trading assistance.
• Service the revenue and growth area of the business at an exciting time for the company.
• Act as an ambassador for the product and service at a customer-facing level.
• Resolve client issues as they arise.
• Promote the company offering and identify new opportunities to grow new and existing key accounts.

Requirements

• A passionate individual with a strong interest in client servicing.
• Prepared to go the extra mile to exceed customer expectations and experience.
• Strong written and verbal communication skills.
• Strives in a high-pressure/pace environment.
• Ability to excel within a busy client-facing environment with significant monthly workload peaks (previous experience preferred).
• Managing workload around tight time constraints.
• Confidence in liaising and mediating between multiple internal departments to find solutions.
• Confidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skills.
• Have the capacity to manage different types and nature of enquiry simultaneously across several platforms and for a different type of clients.
• Ability to multitask/prioritize – working around the daily deadlines.
• Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts.
• Head for numbers – confidence dealing with numbers - exchange rates, profit margins, and an awareness of commercial implications.
• Dealing with live currency trade booking, banking information, figures, and high-value/volume payments and clients – accuracy of work is particularly key.
• Helping clients identify issues preemptively (e.g., payment dates, banking data, etc.).
• Self-starter with the initiative and ability to ‘get stuck in’ - Confidence to find solutions working with teams internally – take ownership of client issues/queries and see through to end.
• Interest in currency markets helpful.
• Experience with Microsoft suite (particularly Excel).

Nice to Have

• Sales skills / experience.
• Knowledge of FX and working experience.
• Knowledge of Ebury's products.
• Being able to adapt in a constant evolving and challenging environment.

We Offer

• Career development and a clear path for progression, mapped out by your individual goals and personal objectives.
• The tools to develop and master your client relationship skills with the view to you becoming the primary Servicing Executive on a number of accounts.
• The opportunity to service and develop your own book of clients.
• A support structure that will drive you to succeed in your next goal. Learn directly from experienced Client Portfolio Managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor-made tools and systems that enable you to perform at your best.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Office: A fantastic location with excellent transport links.

About the Company

Ebury delivers sophisticated, integrated solutions - business accounts, hedging, and financing - on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally.

Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 2000+ Eburians across nearly 70 cities and we’re always looking to add to our team.

At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage.

The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars.

We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organization. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.

Click the ‘Apply’ Today and discover your potential at Ebury!

You can also connect with me (Helga Barros) on LinkedIn.

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Important Security Notice for Job Applicants:

Ebury only accepts applications via official Ebury channels. We will only contact you from an @ebury.com domain. Always check the emails you receive from us, and note that we will never request payment for any part of the recruitment process. Stay safe and report suspicious activity.

Notice to Recruitment Agencies and Search Firms:

Ebury does not accept unsolicited resumes, CVs, or candidate profiles from recruitment agencies or search firms without signed written Ebury recruitment terms in place for a specific role. Any unsolicited applications will be considered the sole property of Ebury. Ebury will not be responsible or liable for any placement fees or costs associated with unagreed candidate submissions or subsequent hires.

AI Transparency Statement:

Ebury uses Artificial Intelligence (AI) and automated tools to help streamline certain parts of our recruitment process, however, these tools are strictly for administrative efficiency. All hiring decisions, including application reviews, shortlisting, and final selections are evaluated and conducted by human talent acquisition professionals and hiring managers.