Junior Customer Success Manager (DACH)

About the Position

Junior Customer Success Manager (DACH)

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We are looking for a Junior Customer Success Manager for the DACH region to join our team at fonio. In this role, you will ensure that every new German-speaking customer smoothly transitions from signing up to having our AI voice agents handle their calls seamlessly.

Responsibilities

• Run onboarding calls with new DACH customers and set up their AI assistant together with them
• Translate each customer’s business into a working setup: prompt, knowledge base, call transfers, notifications, and integrations
• Test and fine-tune assistants until they’re ready to go live
• Help customers connect their phone system and get call forwarding running
• Follow up with customers who signed but aren’t active yet, and get them over the line
• Become a power user of the platform: learn how each feature works and which setup fits which use case
• Bring patterns and friction points from onboardings back to Product and CS to improve templates, guides, and the product
• Hand activated customers over to Customer Success with a clean setup and clear notes
• Track your onboardings and activation results in HubSpot

Requirements

• 0–2 years of experience in a customer-facing role (onboarding, support, CS, sales, hospitality, or customer service) or a strong graduate profile. Internships count.
• Native-level or C2 German, fluent English
• Basic technical skills and real curiosity about how things work. You enjoy clicking through a platform until you understand it, and you’re not scared of webhooks, APIs, or phone settings.
• You like solving puzzles: “How do I build this for this customer?” excites you
• You explain things simply and stay patient with non-technical customers, by phone or video
• Structured: you can run several onboardings in parallel without dropping anything
• Hands-on and quick to learn. You take initiative and don’t wait to be told what to do.
• Willing to relocate to Vienna

We Offer

• Compensation: €50,000–55,000 per year
• Learning Opportunities: You’ll learn AI and voice tech faster than anywhere else, with a real path into Customer Success, Solutions, or Forward Deployment
• Perks: Lunch and dinner are on us. Every day. The fridge is always full: Red Bull, Mate, Cola, Almdudler, and more. Need a tool, course, or book? It’s yours. No approval loops.
• Flexibility: Your setup, your choice: pick the gear you want to work with
• Product: A product customers actually love: 4.5 stars on Trustpilot, Google, and OMR. It mostly sells itself.
• Location: Onsite in Vienna with a team that’s here to do the best work of their careers

About the Company

We build AI voice agents for small and medium-sized businesses so they never miss a call and can focus on the work they actually love.

Our AI handles every call automatically. But voice is just the beginning. Our vision: to build the world’s first fully automated CRM.

11,000+ customers. >€15M ARR. ~30% monthly growth.

We live ownership. You’re responsible for your projects and tasks end-to-end. No politics, few meetings, direct feedback. At fonio, you’ll build alongside the smartest and most ambitious people around.

Join us now to be part of one of Europe’s most exciting growth stories!

Hiring Process

1. 20 min intro call
2. 30 min skill interview
3. 15 min interview with our CCO
4. 20 min culture call with our Founders