Junior Customer Support Manager
Nice to have's
Job description
About the Position
Join AIR Media-Tech as a Junior Customer Support Manager to assist creators with their YouTube channel growth and monetization.
About Us
AIR Media-Tech is the ultimate space for creators. With over 30 advanced tools and expert support, we help creators grow, monetize, and safeguard their content. For over 15 years, we’ve been empowering creators to expand their reach, boost their income, and scale globally with innovative solutions tailored to their needs.
Our Mission
Our mission is simple: to help creators thrive, providing innovative tools and strategic insights that fuel growth and monetization. Whether it’s fintech services, finding hidden growth spots, protecting their content, or tapping into new markets, we ensure that creators' journeys are supported every step of the way. At AIR, we help creators hit their next target and unlock new levels of success.
Responsibilities
- Communicating with company partners and providing consultations.
- Solving difficult customer issues.
- Developing presentations for partners about the company's new services.
- Consulting on updates to the rules and new features on YouTube.
Working Conditions
- Full-time employment
- Remote work format
- Start of the working day before 10:00, with a flexible schedule
Requirements
- Experience in working with clients.
- Ability to work with large amounts of data.
- Ability to analyze information and make conclusions about analytics.
- Ability to work with tables and formulas.
- English at Upper Intermediate level
Preferred Qualifications
- Experience in a similar position.
- Experience with AI.
Company Values
- Exceptional expertise - striving to be the best in our field
- Meticulous - delving deeply into the client's business at the client level.
- Flexible - accept change as an integral part of the business
- ROI-oriented - Our primary focus is on affecting income growth and reducing costs, followed by everything else.
- Data-driven - data-driven assumptions and decisions
- Appreciation - feedback and recognition: the ability to notice, evaluate, encourage, note, and make adjustments.
The Benefits
- Quality health insurance.
- Remote work and flexible schedule with work-life balance.
- Financial compensation for language courses.
- Corporate events for you and your family.
- Online and offline team building for your team.
- Vacation leave of 18 work days.
- 5 days paid sick leave.
- Corporate library, lectures, and webinars on various topics.
- Opportunity to participate in volunteer and charitable projects and projects to support the military.
- Gifts for birthdays and special occasions (weddings, Christmas, etc.)
Do you want to be involved in outstanding projects?
Send us your resume.
We will contact you soon if we feel you could be a good fit!
Didn’t find a suitable vacancy?
Write to us!
[email protected]
© AIR Media-Tech. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
AIR Media-Tech — міжнародна MediaTech компанія, один із світових лідерів за кількістю креаторів серед партнерів та кількістю переглядів, які компанія допомагає генерувати креаторам на платформі YouTube. Також AIR Media-Tech відома своїм значним впливом на створення цифрового контенту в сфері Creator Economy.Вплив компанії поширюється на розвиток понад 3500 блогерів та креаторів майже з 50 країн світу.AIR Media-Tech успішно розвиває найбільшу екосистему медіа та ІТ продуктів і сервісів, для таких платформ як YouTube, Instagram, TikTok та Facebook.Екосистема AIR Media-Tech налічує майже 50 сервісів та продуктів з використовуючи технології IT, Web3, Blockchain, FinTech, AI та Big Data.AIR Media-Tech також розвиває музикантів та артистів через власний лейбл AIR Music, таким чином впливаючи на музичну індустрію.На сьогодні AIR є не тільки надійним партнером для інфлюенсерів з усього світу, але і стартовим майданчиком для новітніх стартапів в сфері Creator Economy, що дає змогу людям у творчій та технологічній індустрії впроваджувати інновації та створювати нові можливості.Медіа про нас:The New Yorks Time:www.nytimes.com/... al-media-influencers.htmlForbes:forbes.ua/tags/air-media-techBig Money:www.youtube.com/watch?v=JLAB262JQsUЩе більше про нас:air.io/... en/press-room/news?page=2A̲I̲R̲ M̲e̲d̲i̲a̲-T̲e̲c̲h̲ — e̲x̲t̲r̲a̲o̲r̲d̲i̲n̲a̲r̲y̲ m̲a̲k̲e̲r̲s̲!