Junior IT Helpdesk Specialist

About the Position

We are looking for a Junior IT Helpdesk Specialist to join our team in Kyiv, Ukraine. This is an office-based, full-time position with no remote work options. You will be part of the Global team, delivering IT services to customers in Ukraine, Poland, and Denmark.

Responsibilities

• Provide professional and efficient support for customers, both in Kyiv and globally.
• Fulfill IT services requests and resolve IT incidents.
• Plan, prioritize, and coordinate IT Help Desk tasks.
• Assist users in troubleshooting hardware and software problems.
• Perform hardware and software maintenance, including installations, replacements, repairs, and cleanups.
• Take part in local IT support initiatives, such as inventory updates, maintenance, and events organization.
• Assist in Local Area Network (LAN) physical layer management.
• Create and update the knowledge base related to IT services.

Requirements

• Self-organized and service-minded, with a passion for engaging with others.
• Organized, with structured ways of working and a knack for problem-solving.
• Prior experience in systems administration, infrastructure, customer, or workplace support.
• Good knowledge of the user side of Windows operating system administration (on user level).
• Understanding of Windows Server or Microsoft Cloud services.
• Knowledge in Active Directory service and ability to manage objects (users, groups, PCs, etc.).
• Basic knowledge in LANs and connectivity issues, troubleshooting methods.
• Intermediate+ level of English.
• Good communication skills (verbal and written).
• Relevant technical education in IT, radio electronics, telecommunication, or relevant IT courses/certifications is a plus.

We Offer

• Meaningful work that helps to change the future of dentistry.
• Work in a unique, professional, friendly, and supportive environment.
• Constant professional growth and development.
• A healthy work-life balance.
• Comprehensive benefits including 24 working days of annual vacation, medical insurance, paid sick leaves, child sick leaves, maternity and paternity leaves, etc.
• Breakfasts and lunches in the office.
• Good working conditions in a comfortable office in UNIT.City.
• A parking lot with free spaces for employees.
• Occasional business trips to Western Europe.
• Opportunity to become a part of the success that 3Shape has created over the past 26 years.

About the Company

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market-leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia, and a production site in Poland. We are a global company with presence in Europe, Asia, and the Americas. Founded in 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2,200 employees spans 50 nationalities.

3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire, and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to military service, as well as care about our colleagues’ mental health by implementing different activities.

For more information, visit our website: www.3shape.com and follow us on Instagram: https://www.instagram.com/3shape_ukraine/

You can contact our Talent Acquisition team via email: [email protected].