Junior Logistics Manager - South Europe [French speaker]

About the Position

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe.

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.

It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.

Ready to awaken your best with us?

Responsibilities

• Take full ownership of last mile and reverse logistics performance across the Southern Cluster, ensuring service excellence, cost efficiency, and scalability across both outbound and inbound flows.
• Manage and develop a network of delivery and reverse logistics partners, driving performance through clear KPIs, structured governance, and continuous improvement initiatives. This includes overseeing delivery execution, returns handling, failed deliveries, and refurbishment-related flows.
• Lead operational improvements by identifying inefficiencies, conducting root cause analyses, and implementing scalable solutions that enhance delivery success rates, reduce costs, and improve customer satisfaction.
• Own capacity planning and forecasting across delivery and returns, ensuring readiness for peak periods and alignment with demand trends. In parallel, continuously evaluate and optimize network design, including carrier allocation, routing logic, and partner footprint.
• Act as a key interface across internal teams such as S&OP, Transportation, Warehousing, and Customer Experience, ensuring alignment on priorities and smooth execution of operations, including new product launches.
• Build and manage strong relationships with logistics partners, leading performance reviews and pushing for higher standards, innovation, and automation.

Requirements

• 3+ years of experience in last mile, reverse logistics, or end-to-end supply chain roles within e-commerce, FMCG, retail, or similarly fast-paced environments.
• Strong sense of ownership and comfortable operating both strategically and hands-on.
• Experience managing external partners and driving measurable improvements in operational performance.
• Highly analytical, with a structured approach to problem-solving and a focus on data-driven decision-making.
• Ability to navigate ambiguity and thrive in dynamic environments, balancing multiple priorities effectively.
• Strong communication and stakeholder management skills, with the ability to influence across functions and levels.
• Fluent in English and French.

We Offer

• Responsibility and decision-making authority from your first day.
• The opportunity to work on challenging tasks that contribute to your professional growth.
• Work independently and as part of a dedicated, international team.
• Private Health Insurance and 24 vacation days per year, with 1 extra day per year worked (until a limit of 29 days per year).
• 22 remote days per quarter policy, with offices in Parque das Nações, Lisbon.
• Work with and learn from experts in diverse fields.
• Get to know your team members at our exciting company events.
• Working from a pet-friendly office.

About the Company

We are on a mission to become No.1 in the world of sleep, and we’re looking for driven, ambitious people to help us shape what’s next. If you’re curious, hands-on, and ready to challenge the status quo, you’ll find the space here to make things happen and create real impact.

We are proud to be an equal opportunity employer and are committed to building an inclusive workplace. We celebrate diversity and consider all qualified applicants regardless of race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you within a few days. Due to the high volume of applications, there may be slight delays, but we’ll get back to you as soon as possible.

Upon your consent, we may use artificial intelligence (AI) tools to support parts of the hiring process, such as getting interviews transcribed and summarized by AI. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please reach out to [email protected]