Junior Onsite IT Technician

About the Position

Junior Onsite IT Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

• Location: Italy – Milan (Romolo)
• Type: Full-time

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Responsibilities

• Assist senior technicians through hands-on on-site support activities
• Handle incidents and service requests with guidance or following SOP’s
• Perform PC and mobile device staging (imaging, enrolment, tagging, testing)
• Support laptops, desktops, iPhones, iPads
• Conduct routine meeting room and AV device check
• Install software when remote installation is not feasible
• Perform basic CMDB / asset updates during deployments and replacements
• Support printer-related basic issues
• Escalate complex issues with proper documentation

Requirements

• 1-2 years of experience in IT support or a similar role
• Foundational troubleshooting and problem-solving abilities
• Basic understanding of endpoint hardware, peripherals and mobile devices
• Basic understanding of Windows, macOS, Office 365, ITSM and other workplace applications and tools
• Awareness of HAM concepts (asset tagging, CMDB updates)
• Familiarity with ticketing system
• Fluent Italian and good English language skills
• Communicative and supportive attitude

We Offer

• Onboarding program
• Buddy program
• International job opportunities
• Staff discounts
• Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher
• Internal career development program

About the Company

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.