Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Junior Operations Business Analyst | Consumer Payments
Location: Porto, Portugal
Work Type: Hybrid
About the Role
Farfetch is a leading global marketplace for the luxury fashion industry. We are seeking a Junior Operations Business Analyst to join our Payments team in Porto. In this role, you will be instrumental in optimizing our consumer payment flows, working closely with data to identify opportunities, define requirements, and implement solutions that enhance our bottom line and customer experience.
Responsibilities
- Analyze Payment Performance: Deeply analyze our payment data to identify areas for improvement in the payment flow. Actively monitor our payment data to spot anomalies, drop-offs, and decline trends, investigating the root cause before they become major issues.
- Lead Projects: Take ownership of key projects from conception to launch, ensuring clear communication, timely delivery, and a focus on measurable outcomes. You'll work closely with product, engineering, operations, and finance to drive project success.
- Drive Conversion Improvements: Partner with Product Managers and engineers to conceptualize, define, and prioritize features that enhance the payment experience and increase payment conversion rates.
- Optimize for Cost: Conduct detailed analyses of payment processing costs, including transaction fees, FX rates, chargebacks, and other operational expenses. Identify and model opportunities to reduce these costs.
- Monitor and Report: Create and maintain dashboards and reports to track key performance indicators (KPIs) such as payment success rates and cost per transaction.
- Experimentation: Design and analyze A/B tests to validate new features or changes to the payment flow, ensuring a data-driven approach to optimization.
- Stakeholder Management: Present clear, data-backed insights and recommendations to cross-functional teams and leadership.
Requirements
- Proven experience as a Business Analyst or in a similar analytical role, preferably in the fintech, e-commerce, or payments space.
- Highly proficient in SQL/BigQuery and Google Sheets. More importantly, you know how to look beyond the raw numbers to extract real insights and tell a compelling story.
- Proactive problem solver who doesn't just report on data, but acts on it-actively going after issues and driving practical solutions.
- Excellent interpersonal and communication skills, able to translate complex data into clear, actionable insights for technical and non-technical audiences.
- Experience leading projects and demonstrating the ability to drive initiatives from ideation to completion.
- Knowledge of the payments ecosystem, including payment gateways, processors, card networks, and alternative payment methods, is a big plus.
We Offer
- Health insurance for the whole family, flexible working environment, and well-being support and tools.
- Extra days off, sabbatical program, and days for community service.
- Training opportunities and free access to Udemy.
- Flexible benefits program.
About the Company
Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
Equal Opportunities Statement
FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, or local laws or ordinances. If you require special accommodation, please let us know.
Scam Disclaimer
Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.