Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Junior Private Client Stylist
Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
We’re dedicated to amazing our special customers through our luxury personalized service. We’re a truly global team with functions covering Personal Styling/Shopping, Marketing, Client Development, Customer Service, and Operations. We understand the world of luxury fashion and lifestyle and we’re unique in our approach to building long-lasting relationships with our clients, helping them to discover magical experiences through FARFETCH.
Location: London, United Kingdom
Work Type: Full-time / Hybrid
Responsibilities
- Develop the Farfetch Private Client base by nurturing existing clients, reactivating lapsed clients, and developing personal relationships with new, high-value prospects.
- Segment your client book to achieve maximum impact in personalizing the client experience and optimize engagement based on individual preferences and shopping behavior.
- Champion customer service and exceed clients' expectations, maintaining client relationships to achieve personal sales targets and related KPIs.
- Work closely with the Private Client Manager to analyze data on weekly and monthly reporting while providing comprehensive feedback on assigned projects and regional information.
- Develop an understanding of key tools including Looker and Salesforce to analyze data, identify key trends, and focus areas to drive sales with your client book.
- Build personalized and inspiring assets for your clients to inform them of new products, designers, and other Farfetch news relevant to their interests.
- Think creatively to propose acquisition events to co-host with Senior Stylists and attend external networking and social events.
- Share knowledge on products, brands, and trends with your clients and the team.
Requirements
- Proven experience in fashion sales (luxury preferable), with a track record of exceeding sales targets.
- Deep knowledge of current, international fashion trends, designers, and products, and a passion for styling and storytelling.
- Ability to approach situations and make decisions that are commercially driven, understanding what drives business success and the factors that influence that success.
- An existing strong client book consisting of a majority client base situated in the UK and Europe.
- Active listener and ability to create a positive working environment through speaking and creating empathy with clients and colleagues.
- Proven ability to negotiate, engage, and build customer relations (clienteling).
- Strong computer literacy and proficiency in using Microsoft Excel and PowerPoint Presentation.
- Excellent team player but also able to work on own initiative.
- Excellent organizational skills and ability to meet deadlines.
- Comfortable with ambiguity, adopting a flexible approach.
We Offer
- Employee Pension Scheme
- Flexible Benefits Program
- Health Insurance & Critical Illness cover
- Flexible work environment
About the Company
Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
SCAM DISCLAIMER: It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.