Junior Service Analyst with German (multilingual)
Job description
About the Position
Junior Service Analyst with German (multilingual)
Katowice, Województwo Śląskie, Poland
Sopra Steria is one of the largest players in the tech industry in Europe, known for its consulting, digital services, and software development. We operate in nearly 30 countries in the world, hiring more than 55,000 employees.
The Polish branch, as the Global Delivery Center, operates in Katowice since 2007 and has been growing ever since. Currently, our team consists of around 1,000 specialists.
We are currently looking for a Junior Service Analyst with German to join our Sopra Steria team.
Responsibilities
- Receiving and resolving incidents (by ticketing tool) regarding hardware and applications
- Following instructions when dealing with incidents
- Communicating with users in German and English
- Escalating more complex problems to the 2nd line of support
- Collaborating with other technical teams
- No prior experience required! We will help you find your way in the IT world through training and guidance from an experienced trainer. Training time is individually adapted to your needs.
Requirements
- Must have:
- Knowledge of German and English at least at B2 level
- Willingness to develop IT skills
- Well-motivated team player with communication skills
- Working according to the procedures
- Working hours: Shift Hours
We Offer
- BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, languages learning platform, referral bonus, life insurance, certifications (paid by the company), conferences, Tech Lunches, possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud), local kindergarten.
- ADDITION: free parking, fresh fruits, workation.
About the Company
In case of questions, please contact the HR team.
The recruitment process for this position consists of two stages:
- A short phone call with a recruiter (30 min max)
- One-hour long interview on Teams (with both general and technical questions)
Salary range:
All information about salary range and its additional components will be provided during the 1st stage of the recruitment process.
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
© Sopra Steria. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
IT Services
About the Company Sopra Steria is a prominent player in the tech industry in Europe, recognized for its consulting, digital services, and software development. The company operates in nearly 30 countries globally and employs around 55,000 individuals. Products, Services & Tech Stack Core Solutions: Consulting, digital services, and software development. Project Scope & Target Clients Client Base: Not specified. Engineering Scale: Not specified.