About the Position

We are seeking a highly motivated and enthusiastic Junior Service Desk Specialist to join our IT team at Tieto Tech Consulting in Mohali, India. As an entry-level position, this role is ideal for recent graduates looking to start their careers in IT support. The Service Desk Specialist will be the first point of contact for customers seeking technical assistance and will provide initial support and troubleshooting for various IT issues.

Responsibilities

First Point of Contact: Serve as the initial point of contact for customers seeking technical assistance via phone, email, or Self Ticket.
Troubleshooting: Identify, diagnose, and resolve basic technical issues related to hardware, software, and network connectivity.
Ticket Management: Log and track all incidents and service requests in the ticketing system, ensuring accurate and detailed documentation.
User Support: Assist users with password resets, account unlocks, and basic application support.
Escalation: Escalate complex issues to higher-level support teams (L2/L3) as needed, while ensuring timely follow-up and resolution.
Knowledge Base: Contribute to the creation and maintenance of internal knowledge base articles and user guides.
Customer Service: Provide exceptional customer service, maintaining a positive and professional demeanor at all times.
Team Collaboration: Work collaboratively with other IT team members to ensure efficient resolution of technical issues and continuous improvement of service processes.

Requirements

Education: Bachelor's degree in a related field (B.Sc, BCA, B.A)
Technical Skills: Basic understanding of computer hardware, software, and networking concepts.
Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Problem-Solving: Strong analytical and problem-solving skills, with a keen attention to detail.
Customer Service: A customer-centric mindset with a passion for helping others.
Adaptability: Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Team Player: A collaborative team player with a willingness to learn and grow.

Preferred Qualifications

Certifications: Relevant certifications (e.g., ITIL Foundation) are a plus but not required.
Internship Experience: Prior internship or practical experience in an IT support role is advantageous.

We Offer

Competitive salary and benefits package
Opportunities for professional development and career advancement
A supportive and inclusive work environment
Hands-on training and mentorship from experienced IT professionals

About the Company

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Stay alert to recruitment scams:

Tieto only communicates via @tieto.com email addresses.
We never ask candidates to pay fees or share financial details during recruitment.
If you receive a suspicious message claiming to be from Tieto, don't respond - verify it via our official careers site.
For more information visit Important Advisory Regarding Recruitment Fraud | Tieto Blog.

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Junior Service desk Specialist - Tieto Tech Consulting (m/f/d)

Job Description, Responsibilities & Requirements