Junior Strategist and CX Consultant

About the Position

Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements, and communications.

Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community - and the world at large.

To support the accelerated growth of our Brussels studio, we are currently recruiting (Senior & Junior) Strategists & CX consultants.

Responsibilities

• Collaborate on projects related to Business Reinvention (e.g. business innovation) and CX Transformation (e.g. CX design and commercial strategy)
• Design and conduct mixed-methods research, combining qualitative & quantitative methods, and synthesize groundbreaking insights
• Translate research insights into innovation or experience directions in the form of storyboards, service blueprints, pitch, etc., and drive validation efforts
• Facilitate collaboration, co-creation, and alignment around vision, strategy, and execution through workshops, and client working sessions
• Drive improvements in Marketing & Sales organization models, process improvement, or organization activation
• Evaluate the business impact of recommendations, innovating on business models and pricing structures to guide the direction
• Create captivating and impactful storylines and presentations to narrate your ideas according to frog standards
• Contribute to the scale-up of frog Belgium through thought leadership (developing insights, POVs, innovative methods, etc.), continuous contribution to business development, and other entrepreneurial initiatives
• Be part of the pond and collaborate closely with your Capgemini colleagues

Requirements

• A master’s degree in domains such as Business, Management, Strategy, Marketing, Service design, Industrial design, etc.; preferably with a focus on Innovation and Entrepreneurship. An MBA (with a focus on Innovation Management) or additional master’s degree is a plus
• Strong interest in customer experience design, business innovation & growth strategy, business model disruption, marketing and sales strategy, product and service innovation, customer experience transformation, CRM and loyalty, customer data strategy, and customer service transformation
• Fluent in Dutch and/or French; Full professional working proficiency of English is required
• Mastery of PowerPoint, Excel, and new forms of delivery. Experience in Figma, Adobe CC, and no-code prototyping tools is a plus

Mindset & Personal Skills

• Bold attitude, restless curiosity, constantly challenging the status-quo, and fascinated with the changing world
• Real start-up mindset and doer mentality, being hard working with a strong drive and hunger for success and excellence
• Obsessed with improvement, reinvention, and the power of innovation, brand & experience
• Future thinker and visionary, constantly staying ahead of the curve and inspiring those around you
• Passion for collaborating with cross-disciplinary teams of developers, designers, technologists, consultants, and other innovators
• Strong customer-centric and empathic reflex
• Creative and out-of-the-box thinker, bringing strong personal opinions and perspective to the team
• Strong presence with good relationship-building and interpersonal skills
• Extremely fun and a true team player

We Offer

• An intellectually stimulating role within a leading management consulting firm
• Competitive remuneration, including a company car or mobility budget, alongside fringe benefits
• Opportunities for career growth with a clear development path and mentoring support
• Access to tailored training programs to enhance your professional skills
• Flexible working arrangements that prioritize work-life balance, including teleworking and international opportunities

Equal Opportunities at frog

Frog and Capgemini Invent are Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.

About the Company

Ref. code: 211163

Posted on: 5 Jul 2026

Experience Level: Students/Graduates

Contract Type: Permanent

Location: Diegem, BE

Brand: frog

Professional Community: Strategy & Transformation