Junior Support Engineer

About the Position

Junior Support Engineer

Would you like to build a career in a leading multinational IT company?

Since 2007, MMDSmart has been a leading supplier in cloud communications, delivering game-changing IT products to businesses in over 100 countries. Our success is fueled by the inspiration and innovative ideas of our team members, encouraging their growth and impacting our Messaging and Voice solutions. These empower our clients to communicate more effectively with their customers. Don’t miss this chance to excel in a rapidly expanding tech company, where your potential and ambitions are not just recognized, but celebrated.

We are looking for a Junior Support Engineer to join our team.

No previous experience is desired. We are happy to support your professional growth in the tech branch.

Responsibilities

• Communicate with customers and accept inquiries via Helpdesk & Teams.
• Handle requests from members of other teams.
• Solve tasks by themselves or escalate tasks to other teams and control the process of their implementation: technical specialists, account managers.
• Provide quality service to customers.

Requirements

• English – Upper-Intermediate+.
• Willing to work night/holiday shifts. Schedule 3/3 – morning (8:00 – 17:00), evening (14:00 – 23:00), and night (23:00 – 8:00) shifts.
• Stress tolerance.

Nice to Have

• Understanding how SMPP, VoIP, HTTP, IP, and TCP protocols work.
• Basic understanding of the OSI model.
• Basic SQL skills.

We Offer

Your Wellness: Access to mental health programs, comprehensive medical insurance, and a sports card*.

Your Happiness: Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts.

Your Development: Benefit from free educational events & courses, and English classes with native speakers.

Your Career: Focus on your professional development in a supportive environment.

Work-Life Balance: Choose your working format – remote, office-based, or hybrid and engage in team-building activities.

About the Company

Think this role’s got your name on it? Go ahead and apply, we’d love to see what you’ve got!

*Medical Insurance and Sport Card perks are available for employees located in Bulgaria

Equal-Opportunity Employment

We are an equal opportunity employer committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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