Job Description, Responsibilities & Requirements
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About the Position
We are seeking a Junior Tech Support Engineer to join our team for providing technical support to corporate clients in a B2B model.
Responsibilities
- Support clients;
- Registration and tracking of incidents;
- Managing requests and monitoring their progress;
- Conducting email correspondence and chat communication;
- Investigating issues reported by clients;
- Conducting online meetings;
- Creating and testing public solutions;
- Responding to incidents from system monitoring;
- Performing root cause analysis.
Requirements
- Upper Intermediate/Advanced English proficiency;
- Education in computer science and/or confident PC user;
- University graduate or full-time student if able to combine with studies;
- Psychological resilience and high tolerance;
- Willingness to work from 15:00 to 23:00 with potential for overtime.
Nice to Have
- Experience in technical support, especially in solving PC and network issues;
- Experience in QA;
- Understanding of the software development lifecycle;
- Experience in international exchange programs or working with international teams;
- Knowledge of system administration and networks;
- Basic SQL knowledge.
We Offer
- Participation in large-scale projects;
- Career development opportunities within the team – potential to grow into an SRE or DevOps specialist with us;
- Professional, friendly, and supportive environment;
- Remote work format within Ukraine or the option to work in a comfortable and safe office space in Kharkiv (with uninterrupted power and internet), if you wish to work outside of home.
- Flexible compensation review system;
- Medical, legal, and accounting support programs.
About the Company
If you enjoy working with challenges and solving problems, get in touch with us and test your skills.
Locations: Ukraine (Remote), Kharkiv (On-site)
Employment Type: Full-time
Experience Level: Junior
Work Location Type: Remote