Junior Technical Project Manager (m/f/d) - Customer Success

About the Position

Junior Technical Project Manager (m/f/d) - Customer Success

In your role as Junior Technical Project Manager (m/f/d) - Customer Success, you will be responsible for the successful delivery of small to medium-sized technical customer projects, from handover through to completion. As a key point of contact between Sales, Engineering, and our customers, you will ensure structured processes, transparent communication, and high-quality, contract-compliant delivery. You will be supported by experienced colleagues and will grow step by step into greater responsibility.

Responsibilities

• Contribute to the management of customer projects, including creating and continuously maintaining project plans with milestones and dependencies
• Plan and coordinate internal implementation tasks across multiple technical departments
• Continuously monitor project status and communicate proactively with internal and external stakeholders
• Manage changes and handle escalations responsibly, with a clear focus on solutions
• Ensure compliance with contractual requirements, processes, quality standards, and KPIs
• Close projects, including formal handover to operational teams and alignment with Accounting on billable services
• Work closely with Sales, Engineering, and Customer Success as a central interface with direct impact on the customer
• Actively contribute to the shaping and continuous improvement of processes, interfaces, and monitoring and reporting structures

Requirements

• Completed technical or commercial vocational training, or a comparable qualification in an IT environment
• First experience in project management, ideally in planning and delivering IT projects (including through internships, entry-level roles, or project work)
• Basic knowledge of cloud, IT infrastructure, managed services, or network environments, as well as an understanding of technical contexts
• Good communication and facilitation skills, and a confident, professional presence when dealing with customers and internal stakeholders
• Strong organizational skills, a structured and self-driven way of working, and a high level of quality awareness
• First experience with PM tools (e.g., Jira or similar) is an advantage
• High level of self-motivation and willingness to learn
• Very good German and English skills, both written and spoken

We Offer

We are more than just a workplace. Therefore, we offer our employees many benefits (which partly depend on your position and location): good transport connections and flexible working hours. Period. Not to mention further training, a mentoring program, free parking, a mobile phone and notebook, snacks and drinks, company cars, employee events, a fun corner,...

About the Company

Anexia Holding GmbH

Anexia is a leading provider of IT services and solutions, dedicated to helping businesses thrive in the digital age. Our team is passionate about delivering innovative and reliable services to our clients, ensuring their success and growth.

Contact Us

[email protected]

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