Junior Technical Project Manager (m/f/d) - Customer Success

About the Position

Junior Technical Project Manager (m/f/d) - Customer Success

We are looking for a Junior Technical Project Manager (m/f/d) - Customer Success to join our team in Vienna. In this role, you will be responsible for the successful delivery of small to medium-sized technical customer projects, from handover through to completion. You will ensure structured processes, transparent communication, and high-quality, contract-compliant delivery.

Responsibilities

• Contribute to the management of customer projects, including creating and continuously maintaining project plans with milestones and dependencies
• Plan and coordinate internal implementation tasks across multiple technical departments
• Continuously monitor project status and communicate proactively with internal and external stakeholders
• Manage changes and handle escalations responsibly, with a clear focus on solutions
• Ensure compliance with contractual requirements, processes, quality standards, and KPIs
• Close projects, including formal handover to operational teams and alignment with Accounting on billable services
• Work closely with Sales, Engineering, and Customer Success as a central interface with direct impact on the customer
• Actively contribute to the shaping and continuous improvement of processes, interfaces, and monitoring and reporting structures

Requirements

• Completed technical or commercial vocational training, or a comparable qualification in an IT environment
• First experience in project management, ideally in planning and delivering IT projects (including through internships, entry-level roles, or project work)
• Basic knowledge of cloud, IT infrastructure, managed services, or network environments, as well as an understanding of technical contexts
• Good communication and facilitation skills, and a confident, professional presence when dealing with customers and internal stakeholders
• Strong organizational skills, a structured and self-driven way of working, and a high level of quality awareness
• First experience with PM tools (e.g., Jira or similar) is an advantage
• High level of self-motivation and willingness to learn
• Very good German and English skills, both written and spoken

We Offer

We offer our employees many benefits, including:

• Good transport connections and flexible working hours
• Further training and a mentoring program
• Free parking
• Mobile phone and notebook
• Snacks and drinks
• Company cars
• Employee events
• A fun corner

About the Company

Founded in 2008 and part of the international Anexia Group since 2016, we serve over 75,000 business and residential customers worldwide. Our main strength lies in the provision of web hosting, virtual and dedicated servers, and support through management services. We also offer a large selection of Top Level Domains.

Worldwide, we serve over 200,000 satisfied customers with 400,000 domains. Our quality has won several awards, including a 'Very good' from CHIP computer magazine.

Part of the Anexia Group with over 400 employees and 6 office locations worldwide.

Do you still have questions?

Marina MAROS

Email: [email protected]