Junior Voice of the Customer Manager (m/f/d)

About the Position

Junior Voice of the Customer Manager (m/f/d)

Join our team as a Junior Voice of the Customer (VOC) Manager to analyze customer feedback and drive product improvements. In this role, you will be responsible for managing and responding thoughtfully to product reviews received through our feedback channels, ensuring our customers feel heard. Beyond review management, you will play a crucial role in analyzing reviews, customer care tickets, and sales data to identify recurring trends, issues, and growth opportunities. Collaborating closely with our Product and Quality teams, you will help translate these insights into concrete improvement initiatives, focusing not just on what customers are saying, but why it matters, what should change, and how to measure success. This position is permanent and based in Munich.

Responsibilities

• Manage and respond thoughtfully to customer product reviews via our product review tool
• Analyze customer reviews, support tickets, and sales data to identify recurring product issues, patterns, and CX trends, utilizing AI and automation where applicable
• Collaborate closely with Product and Quality teams to translate customer insights into concrete improvement initiatives
• Frame feedback into actionable insights explaining why it matters, what should change, and how success is measured
• Monitor key VOC metrics and share actionable feedback summaries with cross-functional stakeholders

Requirements

• First working experience in customer experience, VOC, data/product analysis, or customer support
• Strong analytical skills with an ability to draw clear conclusions from reviews, customer care tickets, and sales data
• Customer-first mindset with high empathy, curiosity, and strong written communication skills
• Solution-oriented approach focused on understanding root causes and measuring the impact of changes
• Confident communication and stakeholder collaboration skills across cross-functional teams
• Fluency in English; knowledge of German or additional European languages is a plus

We Offer

• A high-performance culture built on trust, feedback, and collaboration
• An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone
• In-Office Culture: 4 office days per week (Mon-Thu) dedicated to fast decision-making, high-impact collaboration, and strong team connections
• Work-from-anywhere opportunities for up to 4 weeks per year - as fresh perspectives spark bold ideas
• 30 days of paid holiday to rest, recharge, and come back ready to create
• A beautiful, centrally located, dog-friendly office with inspiring spaces, a sunny terrace, and good food - designed for moments that energize and connect
• Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), and 20% Family & Friends discount on Westwing Collection, plus special-occasion vouchers
• Wellbeing support through mental health resources, sports memberships, and preventive care
• Sustainable mobility options with discounted public transport and JobRad - moving with purpose and care for the planet
• Support for working parents, including our on-site Westwing Wichtel daycare and a partnership with multilingual provider Elly & Stoffl
• One annual Social Impact Day to give back to a cause you care about - because being human is our true superpower
• Team rituals that celebrate results and togetherness - from Movie Nights and Oktoberfest to Summer & Winter Parties

About the Company

Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 507 million in 2025. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018.

Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international, and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail, and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd.

Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences, and equal opportunity.