About the Position

Junior Warehouse to Delivery Manager

Mexico City

Operations Americas – Production

Permanent – Full Time

Hybrid

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe.

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.

It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.

Ready to awaken your best with us?

Responsibilities

Part of the Americas Operations and responsible for operational topics for the Americas market.
Key contact and work closely with suppliers and warehouse & logistics partners in LatAm.
Collaborate with the global operation team to create strategy connecting procedure with market insights.
Create/optimize the smooth process from product shipment to last-mile delivery.
Collaborate with the Customer Excellence team to address customer concerns.
Monitor sales velocity with the Americas S&OP team and provide insights for supply forecasting.
Oversee and analyze the operational workflow and optimize the procedure.
Create a strategy that automates the process of cooperation with suppliers/warehouse partners.
Ensure a highly efficient process handling from order-cash-delivery.
Conduct regular reviews and optimize operation cost and efficiency.
Support multi-channel strategy for both offline and online.

Requirements

Graduation degree in Business Administration, International Business, Engineering, Production, or a related field.
Ideally, previous working experience with operations and/or supply chain and/or First Mile/ Last Mile in Mexico.
Fluency in English.
Positive mindset to overcome problems and find out-of-the-box solutions.
Enjoy teamwork and take ownership for tasks.
Self-starter and capable of working independently.
Strong understanding of supply chain and production.
Analytically strong with a strong appetite for making evidence-based, rational decisions.
Consider multiple aspects when making business-relevant, pragmatic decisions.
Fascinated by fast scalable business models.

We Offer

Combination of personal and company growth to accelerate your career and help you reach your goals.
Chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
Wellbeing activities.
Hybrid home office policy.
Flexible schedules.
Pet-friendly office.
Monthly salary + pantry & restaurant vouchers.
Benefits higher than the law.

About the Company

We are on a mission to become No.1 in the world of sleep, and we’re looking for driven, ambitious people to help us shape what’s next. If you’re curious, hands-on, and ready to challenge the status quo, you’ll find the space here to make things happen and create real impact.

We are proud to be an equal opportunity employer and are committed to building an inclusive workplace. We celebrate diversity and consider all qualified applicants regardless of race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you within a few days. Due to the high volume of applications, there may be slight delays, but we’ll get back to you as soon as possible.

Upon your consent, we may use artificial intelligence (AI) tools to support parts of the hiring process, such as getting the interviews transcript and summarized by AI. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please reach out to [email protected]

Junior Warehouse to Delivery Manager

Job description