About the Position

We are seeking a Senior KAM / Account Manager with experience in FinTech to manage merchant relationships and drive business growth.

Responsibilities

Manage your own portfolio of existing merchants and develop client relationships;
Analyze the client’s current business and identify opportunities to increase transaction volume;
Upsell new GEOs, payment methods, and payment routes;
Negotiate with merchants on rates, limits, settlements, and commercial terms;
Launch new directions - from initial client discussions to the first successful traffic;
Coordinate the launch of payment routes with Payment, Product, Tech, Finance, and Support teams;
Monitor volume, margin, approval rate, payout success, and payment route stability;
Quickly address operational issues and help resolve problems related to payouts, transactions, conversion, and integrations;
Maintain CRM and the commercial pipeline, track personal KPIs, and the portfolio growth plan;
Represent the company at international conferences and industry events, meet with partners, and develop client relationships.

2+ years of experience in FinTech / High-Risk and at least 1 year of experience as a KAM / Account Manager in the payments industry;
Understanding of how the payments business and merchant relationships work;
Ability not only to support clients but also to identify opportunities for growing their business;
Strong commercial negotiation skills and the ability to work with rates, limits, terms, and margins;
Understanding of payment route economics and confidence working with numbers;
Ability to quickly navigate non-standard situations and independently drive issues through to resolution;
Ability to build long-term client relationships and maintain a high level of communication even in challenging situations;
English - sufficient for professional communication and further growth within the company;
Willingness to work in a dynamic environment where speed, autonomy, and tangible results are valued.

An existing client portfolio with the opportunity to directly influence its growth;
A transparent incentive system where additional commercial results directly impact your income;
The opportunity to increase your earnings by developing existing clients and launching new directions;
An international environment and work with different GEOs and payment markets;
Participation in international conferences and the opportunity to meet clients and partners in person;
Close cooperation with Sales, Payment, Product, Tech, Finance, and Support teams;
Professional growth opportunities within a rapidly developing FinTech company;
Remote work with the opportunity to participate in international events.

[Company description if present]