Керівник відділу сервісу та техпідтримки
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Job description
About the Position
Data Science UA is a service company with extensive experience and expertise in the fields of Data Science and AI. Our company's history began in 2016 with the organization of the first Data Science UA conference, which laid the foundation for our development. Over the past 9 years, we have created the largest Data Science community in Eastern Europe.
Our client began its activity in 1996 with the manufacture of metal and glass architectural structures. Today, this company is a high-tech production complex that designs and manufactures turnstiles, road blockers, bollards, fire doors, gates, and hatches. The company's international offices are located in Kyiv, London, and Dubai. Additionally, they have 23 official brand representatives worldwide and have completed over 30,000 projects in more than 100 countries.
We are looking for a Service and Technical Support Manager to join our team in Kyiv.
Responsibilities
- Leading global B2B client and partner support units
- Developing and improving service processes, incident management, and quality control
- Team development and motivation, fostering a culture of leadership and customer focus
- Organizing and conducting technical training, webinars, and certification programs for employees, distributors, and partners
- Coordinating interactions with development, production, sales, and logistics units
- Analyzing the causes of malfunctions and implementing measures to improve product reliability
- Strengthening the international reputation and competitive position of the brand
Requirements
- Higher technical education
- At least 3 years of experience in managing service or technical support
- Proven leadership qualities and experience in managing teams
- Deep understanding of electromechanical systems and access control equipment
- Experience in training and conducting technical training for specialists
- Fluency in English; knowledge of other languages is a plus
- Willingness to travel internationally and work in a multicultural environment
Nice to Have
- Multilingual skills
- International experience
We Offer
- Competitive salary
- Opportunity to work in a dynamic and innovative environment
- Professional development and career growth opportunities
About the Company
Data Science UA is a service company with extensive experience and expertise in the fields of Data Science and AI. Our company's history began in 2016 with the organization of the first Data Science UA conference, which laid the foundation for our development. Over the past 9 years, we have created the largest Data Science community in Eastern Europe.
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© Data Science UA. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Data Science UA is a service company with strong data science and AI expertise.We have been developing AI solutions for all kinds and sizes of businesses. Our expertise includes AI software development, computer vision (image recognition), NLP, machine learning, big data, data analytics, data mining, and data visualization.Over the past 9 years, we have diligently fostered one of the largest Data Science & AI communities in Europe, boasting a network of over 30,000 AI top engineers. Our journey began in 2016 with the uniting top AI talents and organizing the first Data Science tech conference in Kyiv.For over 4 years, we have been at the forefront of establishing AI R&D centers in Europe, catering to esteemed product companies from the USA and the UK.We offer diverse cooperation models, including outsourcing and outstaffing, where we assemble top-notch tech teams of industry experts to craft optimal solutions tailored to your business requirements.At Data Science UA, our core focus revolves around AI consulting. Whether you possess a clearly defined request or just a nascent idea, we are eager to collaborate and explore possibilities together.Additionally, our comprehensive recruiting service extends beyond AI and data science specialists, allowing us to find the best candidate on your request for each level and specialization, bolstering teams worldwide.Together, we can achieve extraordinary milestones for your enterprise. Reach out to us today, and let’s take on this transformative journey hand in hand!