Key Account Executive

About the Position

We are seeking a Key Account Executive to lead strategic client relationships in Kuala Lumpur, Malaysia. This role is pivotal in driving revenue growth and tackling business challenges for Infobip's most valuable clients.

Responsibilities

• Drive revenue growth across your assigned Tier 1 account portfolio through strategic prospecting, solution development, and negotiation of pricing and contractual terms.
• Own account strategy and planning for the first 12 rolling months post-acquisition, including NRR optimization, cross-sell, upsell, and expansion initiatives.
• Develop solution proposals that address client challenges across Infobip's full product suite, working closely with Customer Success Executives (CSEs) to map client journeys and maximize value realization.
• Coordinate seamlessly with service delivery teams to ensure smooth deployment and ongoing delivery of our cutting-edge communication platform.
• Build and maintain trusted partnerships with C-level and key stakeholders at your accounts, serving as the go-to advisor for strategic decisions and market insights.
• Mentor junior team members by sharing best practices, answering technical and procedural questions, and coaching less experienced sales representatives toward excellence.
• Navigate complex, non-routine sales challenges that require advanced business acumen, market expertise, and creative problem-solving in a fast-moving, competitive landscape.

Requirements

• 7+ years of enterprise B2B sales experience, with a proven track record of closing deals and managing strategic client relationships.
• Demonstrated success selling technology or SaaS solutions to large, complex organizations; experience with communication platforms or related software is a plus.
• Strong consultative selling approach-you ask the right questions, listen actively, and recommend solutions based on client needs rather than product push.
• Ability to manage the full sales cycle independently, including prospecting, discovery, proposal development, negotiation, and deal closure.
• Excellent communication and presentation skills, with comfort presenting to C-level executives and cross-functional teams.
• Mentor mindset and leadership presence-you raise the bar for those around you and take genuine satisfaction in helping others grow.
• Fluent in English, both spoken and written; additional language skills are a plus depending on regional needs.

We Offer

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.

About the Company

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity - if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.