Key Account Manager - 12 month contract (Viator)

About the Position

We are seeking a driven and high-performing Key Account Manager who will be responsible for the health and quality of the Viator product offering within their designated portfolio of high-value accounts across various destinations. The Key Account Manager will have a deep understanding of trends, opportunities, and challenges within their accounts and work to optimize Viator’s product offering to best match the consumer demand in terms of product variety, pricing, and availability.

Job Location: Hybrid

This role is a hybrid position that requires 2/3 days per week in our London Office.

Responsibilities

Strategic Partnership & Account Growth

• Lead as the primary point of contact for high-value global accounts, forging and maintaining deep, strategic relationships.
• Diagnose and proactively address unique business opportunities, identifying scalable solutions to deliver results.
• Develop and execute account strategies that are directly tied to business objectives and measurable growth.

Product Excellence & Optimization

• Elevate and maintain a best-in-class product portfolio for the assigned accounts to maximize traveler appeal.
• Ensure product quality, availability, and optimal pricing, directly aligning the offering with evolving traveler and market demand.
• Leverage knowledge of the online travel industry to serve as a trusted expert and deliver actionable insights to partners.

Commercial Leadership & Performance

• Negotiate favorable commercial terms that protect and maximize Viator's profitability.
• Proactively monitor and analyze key performance metrics, taking swift corrective actions to maintain and improve the overall commercial health of accounts.
• Provide regular, concise performance reports and strategic updates to senior management on account status, growth forecasts, and potential business risks.

Partner Success & Cross-Functional Collaboration

• Champion rapid issue resolution by collaborating seamlessly with the internal team of Destination Specialists and Support Teams to ensure an exceptional level of partner satisfaction.
• Maintain a competitive edge by continuously monitoring industry trends, competitor strategies, and shifts in customer preferences to inform partner guidance.

Requirements

Core Skills

• Commercial & Results Focus

  • Entrepreneurial & Commercially Driven
  • Execution & Urgency
  • Negotiation
  • Account Growth

• Analytical & Technical Acumen

  • Analytical Mindset
  • Technical Background
  • Industry Knowledge

• Relationship & Collaboration

  • Internal Networking
  • Communication
  • Teamwork & Independence

Foundational Experience

• Required Years: 5+ years in B2B Account Management or Sales.
• Industry Experience (Plus): Online Travel Agency, operator, or travel experience is a significant plus.

We Offer

• Competitive compensation packages, including base salary and annual bonuses
• Flexibility to suit your lifestyle with a remote-friendly approach
• Flexible schedule and work-life balance
• Donation matching
• Tuition assistance
• Lifestyle benefit
• Travel perks
• Employee assistance program
• Health benefits
• Generous referral scheme

About the Company

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)-memories that will last a lifetime has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please reach out to your individual recruiter or our team at [email protected].

If you have any additional questions about careers at Tripadvisor, you can email us at [email protected].