Key Account Manager

About the Position

Join Evotym as a Key Account Manager in Riga, Latvia. Manage B2B merchant relationships, optimize payment performance, and drive revenue growth in a fintech environment.

About the Client

Our client is a licensed Electronic Money Institution (EMI) regulated by the Bank of Lithuania, providing modern financial infrastructure for businesses and individuals. The company offers multi-currency accounts (GBP, EUR, USD, PLN), payment processing, and debit card solutions through a single platform.

Role Overview

As a Key Account Manager, you will take ownership of a portfolio of B2B merchants, ensuring strong relationships, stable payment performance, and long-term retention. This role is critical in driving revenue growth by optimising transaction flows, identifying expansion opportunities, and delivering high-quality payment solutions in a fast-paced fintech environment. The role involves active communication with international teams.

Responsibilities

• Manage and grow relationships with a portfolio of B2B merchants
• Monitor and analyse key payment metrics such as approval rates, conversion, and transaction volumes
• Identify performance gaps and recommend improvements across payment methods, geographies, and configurations
• Drive upsell and cross-sell initiatives to expand client usage of products and markets
• Partner with internal teams (product, tech, operations) to deliver tailored solutions
• Conduct regular business reviews, providing insights and strategic recommendations
• Ensure a seamless client experience across onboarding, integration, and ongoing operations

Requirements

• 2+ years of experience in Account Management, Customer Success, or Business Development
• Background in fintech, payments, acquiring, PSP, or related industries
• Understanding of payment flows, merchant lifecycle, and transaction metrics
• Fluent English and Russian
• Experience working with CRM systems and data analytics tools
• Ability to manage complex client relationships and translate business needs into solutions

Key Soft Skills

• Strong organisational and multitasking abilities
• Proactive, results-driven mindset with a focus on growth
• Analytical thinking and attention to detail
• Ability to prioritise in a dynamic, fast-moving environment
• Strong communication and relationship-building skills

We Offer

• Competitive salary aligned with your experience
• Opportunity to work in a regulated and growing fintech company
• Collaborative, transparent, and international team culture
• High-impact role with direct influence on client success and revenue
• Recognition of achievements and personal milestones
• Social benefits package

About the Company

Evotym is dedicated to building exceptional teams for fast-growing companies. As a leading Staffing and Recruitment agency, we connect top-tier talent with trusted Fintech and iGaming companies, driving their success and growth. Our expertise in the sector allows us to understand its unique challenges and opportunities, ensuring we match the best-fit candidates with our clients.

Join us and be part of a dynamic team and make an impact in the Fintech and iGaming industries.