Key Account Manager

About the Position

We are seeking a Key Account Manager to join our team in San José, Costa Rica. The ideal candidate will be responsible for acquiring, maintaining, and optimizing business relationships and partnerships to achieve our business KPIs. This role involves building relationships, increasing loyalty, and providing customers with the most relevant, personalized, and rewarding experience in a sustainable way.

Responsibilities

• Liaising with in-house resources and operators to undertake promotional fulfillment and analysis of campaigns and marketing initiatives.
• Keeping close track on the performance of promotional campaigns to identify problems or issues that may arise.
• Working closely with internal stakeholders to optimize strategy and ensure KPI targets are met.
• Representing the entire range of the Company’s products.
• Distributing and presenting information to customers about upcoming game releases and opportunities.
• Establishing and maintaining effective key account relationships.
• Acting as an intermediary between internal departments and customers.
• Acting as an escalation point for customers for any issues, and ensure resolution action.
• Providing root-cause analysis, driving continuous improvement, and execution of solutions.
• Proactively assessing, clarifying, and validating customer needs on an ongoing basis.
• Ensuring the timely and successful delivery of Company solutions according to customers’ needs and objectives.

The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time. The scope of the job may also be subject to change as required by business demand.

Requirements

• Minimum 2 years of experience in iGaming (Account Management or similar client-facing role).
• Sound commercial awareness and knowledge of business development.
• Experienced at effective client management.
• Proven team management capabilities.
• Strong analytical and strategic thinking skills, with the ability to translate data into actionable insights, identify growth opportunities, and support commercial decision-making.
• Educational background in a related field would be preferred.
• Strong verbal and written English Proficiency.
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, and Word).
• Working experience with Jira (Preferred).
• Proficiency in Tableau and Power BI for reporting and data visualization (Preferred).
• Professional presence, willing to travel and work outside of normal office hours.
• Any other ad hoc duties related to the role.

We Offer

• Competitive Compensation
• Career Growth Opportunities
• Additional Health Care benefits
• Dynamic Work environment and Comprehensive Training

About the Company

Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 20,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting, and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth. Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City, and DigiWheel.

Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO). Evolution Latvia was established in 2006. From its state-of-the-art office in Riga, 3000+ EVOlutioneers work to develop and maintain online gaming products and provide video studio services. More information on evolution.com.

If you are interested, please submit your CV in English.

Position open for San José, Costa Rica.

For more information please visit our careers page: https://careers.evolution.com/