Key Account Manager
Primary stack
Nice to have's
Job description
About the Position
Key Account Manager
We are seeking a dedicated Key Account Manager to join our team in San José, Costa Rica. This role is pivotal in acquiring, maintaining, and optimizing business relationships and partnerships to achieve our business KPIs. You will be responsible for building relationships, increasing loyalty, and providing customers with the most relevant, personalized, and rewarding experience in a sustainable way.
Responsibilities
- Client Relationship Management: Establish and maintain effective key account relationships, acting as an intermediary between internal departments and customers.
- Campaign Analysis: Keep close track on the performance of promotional campaigns to identify problems or issues that may arise.
- Collaboration: Work closely with internal stakeholders to optimize strategy and ensure KPI targets are met.
- Product Representation: Represent the entire range of the Company’s products.
- Customer Communication: Distribute and present information to customers about upcoming game releases and opportunities.
- Issue Resolution: Act as an escalation point for customers for any issues, ensuring resolution action.
- Continuous Improvement: Provide root-cause analysis, drive continuous improvement, and execution of solutions.
- Customer Needs Assessment: Proactively assess, clarify, and validate customer needs on an ongoing basis.
- Solution Delivery: Ensure the timely and successful delivery of Company solutions according to customers’ needs and objectives.
Requirements
- Experience: Minimum 2 years of experience in iGaming, preferably in Account Management or a similar client-facing role.
- Skills:
- Sound commercial awareness and knowledge of business development.
- Experienced at effective client management.
- Proven team management capabilities.
- Strong analytical and strategic thinking skills, with the ability to translate data into actionable insights, identify growth opportunities, and support commercial decision-making.
- Language: Strong verbal and written English proficiency.
- Tools: Proficiency with Microsoft Office Suite (Excel, PowerPoint, and Word).
- Preferred Tools: Working experience with Jira, Tableau, and Power BI for reporting and data visualization.
- Attributes: Professional presence, willingness to travel, and work outside of normal office hours.
Nice to Have
- Educational background in a related field.
- Any other ad hoc duties related to the role.
We Offer
- Competitive Compensation
- Career Growth Opportunities
- Additional Health Care benefits
- Dynamic Work environment and Comprehensive Training
About the Company
Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 20,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting, and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth. Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally.
We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City, and DigiWheel.
Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO). Evolution Latvia was established in 2006. From its state-of-the-art office in Riga, 3000+ EVOlutioneers work to develop and maintain online gaming products and provide video studio services. More information on evolution.com.
Position open for San José, Costa Rica.
For more information, please visit our careers page: https://careers.evolution.com/
By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply.
© Evolution. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Evolution is the world’s leading provider of video-streamed Live Casino solutions, delivering world-class, ‘as real as it gets’ live dealer gaming to our licensees, which include many of the world’s best-known gaming brands.AliveThis is Evolution’s overarching value. We aim always to be alive to every opportunity on behalf of our customers and their players to be proactive, responsive and go ‘the extra mile’ to deliver an exceptional service.Integrity & TeamworkWe are committed to responsible gaming, to compliance, to our licensees, and to their players. We are transparent, honest and professional in all of our dealings.Innovation & ReliabilityWe continue to develop innovative new solutions that deliver a competitive advantage for our licensees. Our solutions are not only ‘as real as it gets’ but also ‘as flexible as it gets’.Values That Add UpOur values are behind an enviable track record of achievement — a record regularly cited by new customers as their main reason for selecting Evolution as their Live Casino partner.