Key Account Manager

About the Position

PayDo, a leading Electronic Money Institution (EMI) authorized by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta, operates in 140+ countries and over 25 industries. We offer multicurrency IBANs, merchant solutions, mass payment options, acquiring, open banking, and more. With all features available through one platform and contract, PayDo is a preferred solution for modern online businesses.

We are seeking an experienced Key Account Manager with a solid background in fintech. In this role, you will manage and nurture relationships with key clients, ensuring their needs are met while driving revenue growth.

Responsibilities

• Provide and support clients with the full onboarding cycle to ensure a smooth and successful start to our collaboration (client portfolio – up to 100 clients (active/passive)).
• Develop and implement strategic account plans to achieve revenue targets and strengthen relationships with key enterprise clients.
• Proactively identify and pursue upsell and cross-sell opportunities within existing accounts.
• Conduct regular business reviews with clients to understand their evolving needs and ensure PayDo’s solutions align with their objectives.
• Negotiate and close complex B2B deals with senior decision-makers at enterprise clients.
• Foster and maintain strong client relationships built on trust, transparency, and mutual respect.
• Monitor key performance indicators (KPIs) and metrics to track account growth, satisfaction levels, and potential risks.
• Collaborate with cross-functional teams, including sales, marketing, and customer success, to ensure a seamless client experience.
• Keep the AM reporting up to date.

Requirements

• Minimum of 2 years of experience as a Key Account Management (B2B)/ Legal Consulting (Fintech) or Payment Management (iGaming, Crypto, Forex, and E-commerce industries) with the same scope of responsibilities.
• Previous experience working for a FinTech company, supporting B2B customers.
• Experience in onboarding clients for the “direct acquiring” product.
• Proactive approach.
• Good communication and self-management skills, result-oriented.
• Advanced level of English proficiency, Fluency in Russian.

Nice to Have

• Compliance certifications.
• Legal background.

We Offer

• Annual Learning & Development Budget – invest in your growth with dedicated funds for courses, training, and certifications.
• Regular Performance Reviews Based on KPIs – for your professional growth.
• Transparent career growth – with opportunities to achieve Lead roles within 1 year, Head roles in 2 years, and even C-level within 4 years, based on exceptional performance.
• Innovation Financial Rewards – share your ideas through our PayDo Ideas Hub and earn extra bonuses.

About the Company

PayDo is a fintech company founded by a team of ambitious professionals with extensive experience back in 2017. Through the years, our team has grown, our products have become more advanced, and the whole company has come a long way to become one of the top financial service providers.

Become part of a global team redefining FinTech. Your expertise, passion, and ideas will shape the future of payments with PayDo!