About the Position

Key Account Manager Bulgaria

Sofia, Bulgaria

Full-time

About the Role

At Glovo, we are part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

As a Key Account Manager, you will play a crucial role in the Glovo Partners & Brands team. You will be responsible for building and maintaining strong relationships between our partners and our company. You will liaise with the most highly regarded brands, stores, and restaurants in your city.

Responsibilities

Build and maintain relationships with Glovo’s top Partners in the country through consistent and proactive communication.
Develop and execute plans to help partners grow through promotions, marketing activations, and menu performance.
Onboard new top partners by providing them with all necessary tools and information.
Analyze partners' business performance and ensure growth.
Prepare reports and dashboards to present to partners and use as a source of operational improvements.
Gather feedback from partners and translate it into product, marketing, and operations improvements.
Lead commercial renegotiations to establish strong and sustainable partnerships.
Support closing partner deals along with the sales team leader if needed.
Collaborate actively with colleagues and learn from each other in a supportive environment.
Participate in team rotations into other parts of the business (i.e., sales, qcommerce, and more).

Requirements

Background

1-2 years of experience in a fast-paced environment (start-ups, FMCG, retail, telecoms, advertising, food-hospitality, etc.).
University degree from a renowned university and high grades is a plus.
Experience in FMCG, food-hospitality, or on-demand delivery industry is a plus.

Skills

Commercial skills: Ability to negotiate and build deals with major market players.
Comms/Stakeholder management skills: Ability to build long-term relationships and establish yourself as a thought leader/trusted advisor.
Problem solving: Strong problem-solving skills, including solid analytical skills.
Data-driven mentality: Ability to make decisions based on data and business judgment.
Project management skills: Highly organized and detail-oriented approach.
Technical skills: Excellent knowledge of Google Suite and/or MS Office, Excel.
Language skills: Excellent written and spoken Bulgarian & English skills.

Leadership, Business Acumen, and Collaboration

Business acumen: Proven track record of understanding and empathizing with partners' business models, challenges, and objectives to create synergistic strategies and deliver value through collaboration.
Experience in understanding general business, as well as revenue dynamics and drivers.
Partner collaboration: Proven experience of at least 3 years in working with external partners to align on strategic initiatives, foster mutual growth, and ensure seamless collaboration on account-related matters.

We Offer

💪 Top-notch private health insurance
🍔 Glovo free delivery and 40 EUR Food vouchers
🏊 Co-funded Multisport card
🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
👪 Enhanced parental leave
🧠 Online therapy and wellbeing benefits

About the Company

Glovo thrives on diversity and believes it enhances our teams, products, and culture. We are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations, and all other unique characteristics that make you YOU. We encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

Apply Now

Ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram, check out our LinkedIn, and visit our website!

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Key Account Manager Bulgaria

Job description