About the Position

Key Account Manager – Digitalization Projects (m/f/x)

Become a Key Account Manager for digitalization projects at XALT – Leipzig, Munich, or remote.

About the Company

We are TEAM XALT, a startup from Munich and Leipzig specializing in the digitalization of business processes, DevSecOps, and software development. Our mission is to turn our customers' complex IT problems into simple, efficient solutions. We are looking for an experienced Key Account Manager to serve as the central point of contact for our customers in Germany and the US, delivering the best possible experience and building long-term relationships. If you enjoy delighting customers and shaping an internationally growing company, you'll fit right in.

Responsibilities

Taking ownership of customer success and helping resolve challenges.
Serving as the first point of contact for questions about products, services, and solutions.
Managing remote customer projects in the IT space.
Identifying cross- and up-selling opportunities.
Supporting digitalization projects and keeping an overview of project status.
Working closely with consultants, developers, and marketing.
Clarifying technical, budgetary, and staffing questions.
Guiding new customers from proposal to contract signature.
Managing internal resources.

Requirements

Several years of experience in customer management in the IT sector.
Experience with Atlassian products (Jira, Confluence).
At least 5 years of professional experience in IT digitalization projects.
Excellent communication skills (German and English).
Strong negotiation skills.
A proactive, self-organized way of working.
Proven track record selling software solutions and IT services.
Involvement across every step of the sales process.
Experience at software companies, startups, or IT consultancies.
Technical understanding.
Knowledge of project management methods (Scrum, Kanban).

Nice to Have

Certifications in relevant technologies (e.g., Atlassian, AWS, Azure).

We Offer

Help shape a growing company in a creative environment with short decision paths.
Support for your personal and professional growth – certifications, conferences, courses, and more.
Unlimited access to a learning platform as well as industry literature and podcasts.
A wellbeing budget of €50 per month – gym membership, new running shoes, a voucher, or lunch: you decide what to spend it on.
Flexible, family-friendly working hours, remote work, and workation support.
30 days of vacation per year.
Extraordinary, modern offices in Munich or Leipzig.
Your choice of technical setup (MacBook, Linux notebook, or Windows PC).
No assembly-line ticket work – we go for fresh impulses and ideas, at our customers and in internal projects.

About XALT

Get to know us: read more on our About us page and the Team XALT profile.

Interested?

Like what you see? We look forward to your email with your CV and work samples/references.

Apply now

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Any questions?

Helen Joas

Your contact

For questions about this role only - please send your application through the button above.

What you can look forward to

Self-initiated career

We prefer to build jobs around your strengths and interests instead of forcing you into a role.

Team events

Besides regular team events, we spontaneously get together at our offices in Leipzig or Munich.

Flexible & remote work

Choose your workplace and organize your working hours independently – we trust you.

Choose your equipment

Whether MacBook, iPhone, Windows, or Android – what matters is that you feel comfortable with your hardware.

Certifications

We help you obtain certifications from Atlassian, AWS, Azure, etc. that genuinely move you forward.

Open communication

We always have an open ear for your questions, ideas, and impulses and put transparency first.

TEAM XALT grows

You can take on a key role in our company and grow together with us.

XALT <3 Tech

Use the tools and technologies you know and love. We always welcome specialists in new technologies (e.g., AI?).

Does this role sound like you?

Send us your CV along with work samples or references.