Key Account Manager - Informed

About the Position

We are looking for a Key Account Manager - Informed to join our team and manage a portfolio of sports nutrition brands. This role is remote and offers the opportunity to work with globally recognized brands, ensuring high engagement and satisfaction.

Responsibilities

• Manage and develop a portfolio of customer accounts, ensuring high levels of engagement, retention, and satisfaction.
• Build trusted relationships with commercial, technical, and operational stakeholders across customer organizations.
• Lead customer onboarding activities and support customers throughout their certification journey.
• Develop strategic account plans to identify opportunities for growth and program expansion.
• Work collaboratively with internal teams to deliver excellent customer outcomes and resolve customer queries.
• Conduct regular account reviews and business discussions to understand customer priorities and future needs.
• Identify and convert new commercial opportunities within existing accounts.
• Maintain accurate customer records and activity within CRM systems.
• Represent Informed professionally at customer meetings, industry events, and exhibitions where required.

Requirements

• Proven account management experience.
• Experience with the sales process, from discovery to close.
• Experience developing value propositions and delivering solutions.
• Excellent attention to detail, organizational skills, and tenacity.
• Excellent oral and written communication skills.
• Preferred: multilingual, with preference to French, German, or Spanish.

Nice to Have

• Experience within sports nutrition, dietary supplements, food, consumer health, testing, certification, quality assurance, or other regulated industries.
• An interest in sport, health, wellness, or performance nutrition.

We Offer

• Opportunity to work with globally recognized brands.
• Collaborative and supportive team environment.
• Professional development and growth opportunities within a global organization.

About the Company

Informed – part of LGC ASSURE

Help shape the future of trust, safety, and performance in sports nutrition.

Informed is a globally recognized leader in certification and quality assurance programs for sports nutrition and dietary supplements. Trusted by athletes, sports teams, anti-doping organizations, retailers, and manufacturers worldwide, our programs help brands demonstrate the quality, safety, and integrity of their products.

Through our internationally recognized certification programs, we support organizations across the supplement supply chain, from ingredients and manufacturing through to finished products. By helping brands reduce risk, build consumer confidence, and differentiate themselves in a competitive marketplace, we play an important role in creating a safer and more transparent sports nutrition industry.

As part of LGC ASSURE, you'll join a business that combines world-class scientific expertise with commercial innovation, helping organizations around the world build trust in the products they bring to market.

Equal opportunities

We are committed to ensuring that every job applicant and employee is valued for their individual talents. We strictly prohibit discrimination on the basis of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental status, religion, or belief. We proudly support an inclusive work environment where everyone can compete and succeed based on their merits.

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