About the Position

Key Account Manager Italy

Milano, Italy

Full-time

Commercial

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About the Company

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

About the Role

YOUR MISSION: You will be responsible for building, managing, and growing relationships with top restaurant partners, acting as a trusted consultant to drive their success. You’ll use data-driven insights, industry knowledge, and cross-functional collaboration with other teams to optimize partnerships and maximize business impact.

Responsibilities

Build and maintain strong, long-term relationships with restaurant Partners, through consistent and proactive communication.
Understand Partners' business goals and challenges to provide strategic guidance and support.
Manipulate and analyze data to drive operational excellence, growth, and profitability, both for your Partners and for Glovo.
Drive rapid revenue growth through smart promotions, high-impact marketing activations, and menu optimization.
Take ownership of partner revenue performance, driving measurable growth.
Collaborate with internal teams to develop and implement customized solutions to meet Partners' needs, including Marketing, Operations, Finance, and Customer Service.
Take full ownership of the partner onboarding process in the App - from store setup to supporting their first days on Glovo - with a focus on operations, marketing, and sales.

Requirements

2+ years of experience in high-performance account management or business consultancy. Preferably in FMCG, food-hospitality, or on-demand delivery industry.
Bachelor's in Business Administration, Marketing, or Industrial Engineering is a plus.
You’re motivated by pursuing ambitious goals with timely execution, and a proven track record of exceeding KPIs is a definite advantage.
Problem solver, data-driven with an analytical approach based on details.
You are a highly organized, proactive individual with strong time management and prioritization skills, eager to engage in both strategic planning and hands-on execution to drive results.
Good knowledge of internal tools such as Google Suite. Salesforce is a plus.
Native level of Italian is required as well as proficiency in English.

We Offer

🌟 An enticing equity plan that lets you own a piece of the action.
💪 Top-notch private health insurance to keep you at your peak.
🍔 Monthly Glovo credit to satisfy your cravings!
🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
👪 Enhanced parental leave, and office-based nursery.
🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Additional Information

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations, and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!

Base Hiring Range

EUR 30,667 - EUR 38,333 - Yearly

On top, your total compensation may include other benefits described above and equity and/or variable bonuses for pre-defined roles.

This is the initial hiring range for this role and level. If at any point during the process we determine your experience and scope better align with a different role, we'll be happy to review & share it with you, before moving forward to the next stage of the process!