Key Account Manager - Jumia

About the Position

Key Account Manager - Jumia (Full-Time)

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient, and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

We are seeking a dedicated Key Account Manager to join our team and foster strong relationships with key clients. This role is instrumental in ensuring client satisfaction, driving revenue growth, and enhancing our company's reputation through exceptional service.

Responsibilities

• Develop and maintain strategic relationships with key accounts to maximize revenue potential.
• Collaborate with internal teams to ensure timely delivery of products and services that meet client expectations.
• Identify opportunities for growth and up-selling within existing accounts.
• Monitor market trends and provide feedback to drive product development and innovation.
• Prepare regular reports on account status, including sales forecasts and account metrics.
• Resolve any issues or complaints promptly to maintain high customer satisfaction levels.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience as a Key Account Manager or similar role, preferably in a B2B environment.
• Strong communication and interpersonal skills with aptitude in building relationships.
• Excellent organizational skills and attention to detail.
• Ability to analyze data and sales statistics to identify business opportunities.
• Proficiency in CRM software and Microsoft Office Suite.

We Offer

• A unique experience in an entrepreneurial, yet structured environment.
• A unique opportunity of having a strong impact in building the African e-commerce sector.
• The opportunity to become part of a highly professional and dynamic team.
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.

Please ensure to only apply for jobs with Jumia through our official website.

Jumia will never charge you a fee to apply for a job: be wary of websites that claim to help you apply for a Jumia job or that charge a fee to get you a job.