Key Account Manager Middle

About the Position

Uklon is a technology company that developed the eponymous mobile application. Founded in Kyiv in 2010, Uklon started as a ride-hailing platform and has evolved into a multi-service digital ecosystem integrating ride-hailing, Uklon Delivery, Uklon Ads, Uklon Store, and the Uklon Travel bus ticket booking service. As of August 2026, Uklon operates internationally across two countries - Ukraine and Uzbekistan. The service currently covers 31 Ukrainian cities and the Bukovel resort, as well as Tashkent and 5 regional hubs across the Fergana Valley in Uzbekistan.

Let’s drive your career forward!

Join us as a Key Account Manager Middle.

Responsibilities

• Building effective relationships with partner fleets, monitoring their performance, and implementing tools to improve key metrics and reduce churn
• Establishing long-term partnerships, proactively identifying dissatisfaction risks, and initiating actions to address them
• Systematically managing the customer base, tasks, and document flow using corporate tools
• Defining strategic and tactical priorities for cooperation with fleets based on revenue forecasts
• Ensuring effective negotiations by finding solutions that create value for both the company and partners
• Ensuring the stability and growth of key partners, creating individual strategies for working with top partners
• Identifying root causes of key metric declines and developing action plans to address issues
• Systematically monitoring competitors and market trends, using data to adapt fleet management approaches
• Participating in the optimization and improvement of internal processes
• Managing customer relationships through the CRM system
• Achieving company OKRs and personal KPIs
• Handling and consulting on inbound leads
• Regularly working with the existing partner base and inactive fleets
• Participating in fleet scaling and expansion initiatives

Requirements

• At least 1 year of experience as an Account Manager in B2B
• Experience in building partnership relationships with B2B clients
• Experience in managing a large partner portfolio
• The ability to handle objections
• Basic understanding of cars: makes/models, basic vehicle knowledge, and ability to navigate vehicle classes
• Experience in establishing regular communication processes with documented outcomes
• Team-oriented mindset and focus on shared results
• Experience in working with Excel, Tableau, Jira, and Atlassian

Challenges for Three Months

• Onboarding into the company: understanding the structure, values, and collaboration principles
• Onboarding into the team and understanding business processes
• Independently working with the CRM system (no more than 10% errors within the established workflow)
• Establishing effective communication with the fleet portfolio within your area of responsibility
• Conducting 10+ communications with top-segment partners (analyzing challenges and areas for development)
• Effectively applying working processes and preparing quick-win improvement proposals
• Stabilizing portfolio performance and its predictability
• Effectively using all tools applied by the department
• Handling work tasks efficiently while meeting deadlines (no more than 5% of tasks overdue)
• Independently making decisions within your area of responsibility
• Building effective cross-functional collaboration

We Offer

• Internal knowledge sharing, mentorship programs, and training for soft & hard skills
• Professional certifications for experts
• Corporate library and subscriptions to information resources
• Personal/team learning budget
• Corporate discounts and compensation for English lessons
• Long-term training program for managers
• Medical insurance in Ukraine
• Paid therapy sessions with Pleso
• Providing our soldiers in the Armed Forces with gear and medical supplies
• Gamification, gifts, giveaways, and partner discounts
• Sports events and corporate team buildings
• Wellness programs with emotional well-being workshops
• Relaxing massage weeks in the office
• Promo codes for Uklon rides
• Corporate discounts and partial compensation for sports activities

About the Company

Uklon is a socially responsible business and is among the top 10 largest donors to Ukraine’s Defense Forces and humanitarian initiatives among Ukrainian companies in the IT and telecommunications sector.

Hiring Process

Acquaintance, interview with the team, and final meeting. In case you have any questions, feel free to contact Olga directly or via email at au.moc.nolku%40kyduhk.ahlo - we're here to help!

How to Apply

Send CV through the form:

Thanks for applying to Uklon! We’ve received your application!

If we decide to move forward with your application, the Uklon Recruitment Team will reach out to you to discuss next steps.

Can't send form

Please try again later.