Key Account Manager

About the Position

Join Connecting Software as a Customer Success Manager in Madeira (Portugal), Malacky (Slovakia), or remotely and live your best life NOW!

When we passed the 1000-customer benchmark, we found that we make sure everything is running with our solution, but we do not take the chance to cross-sell to our enterprise customers - this will be YOUR job.

We have fantastic customers around the world, so we want to have a dedicated person to get in contact with them regularly. You will be able to find out if they are happy and if they have suggestions to improve our products. A real added value is to get more details about the IT projects they have coming up and to offer our other services to their organizations.

Responsibilities

• Provide insights on client-to-business interactions
• Improve customer experience through product support
• Handle customer complaints and requests
• Act as an active provider of information and advice within the triangle: customers, developers, and sales/marketing department

Requirements

• At least 2 years’ experience in software development
• Proficiency in the following technologies:
  • SQL Syntax
  • Middleware
  • C#.Net
  • Azure Cloud
  • SaaS
  • OPC UA
  • ODATA
  • REST API's
  • CMIS
• Familiarity with the following applications:
  • Dynamics 365 and Office 365
  • Salesforce.com
  • SharePoint
  • Exchange Server
  • D365 AX+NAV (D365 Business Central, D365 for Finance)
  • Quickbooks
  • G Suite
  • SAP
• Understanding of different cultures and behavior, especially North American
• Ability to communicate with technical and non-technical people

Nice to Have

• University-level education
• Experience with ERP, CRM, DMS, ECM, Collaboration, and Marketing Automation
• Knowledge of IT architecture, SaaS, and Software Integration

We Offer

• Opportunity to work in an international environment with a flat structure and short decision lines
• Friendly and flexible work environment with the possibility of occasional work from home
• Stable company with a longterm mindset
• Team spirit and respect with regular company gatherings and team events
• Continuous learning and growth opportunities

About the Company

At Connecting Software, you’re not just taking a job – you’re joining a friendly, international team that genuinely enjoys building things together.

Locations

• Madeira, Portugal
• Malacky, Slovakia
• Remote

Job Type

Full-time

Apply Now

Send your CV in English with your photo and tell us why you’re the best applicant via E-mail to: [email protected].