Key Account Manager (Talent Pool)

About the Position

Key Account Manager (Talent Pool)

Lahore, Punjab, Pakistan

To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.

foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

The pandas have embarked on an inspiring journey to serve “Meal for Every Table.” This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food & more. Together, our pandas face challenges, bring innovations, and with unwavering determination and heart, they strive to deliver Meal for Every Table.

Join us on our journey as we aim to connect with 25% of Pakistan's population, delivering more than just meals, uplifting lives, and driving positive transformation throughout the nation. Come onboard as a Key Account Manager and play your part in the Commercial Domain.

As an Account Manager, you will be responsible for maintaining a relationship with the vendors who generate the most business in terms of orders and revenue for foodpanda.

• Function as the main contact person for the city-wide Client Accounts.
• Development and maintenance of strong and trustworthy relationships with all Key Accounts.
• Analysis and identification of upcoming needs and opportunities.
• Negotiate contracts and close agreements to maximize profits.
• Responsible for MoM Growth of all assigned Accounts.
• Clearly communicate the progress of Weekly/Monthly/Quarterly initiatives to internal and external stakeholders.
• Prepare reports on Commercial Metrics, Operational Metrics, Product Mix, Marketing Campaigns etc.
• Forecast and track key account Metrics (e.g. monthly & quarterly sales results and annual forecasts).
• Responsible for designing exclusive marketing campaigns, partnerships & co branding activities.
• Support cross functional teams in delivering the strategy by facilitating communication of lessons learned, resolving urgent issues, lining up appropriate group level support and deploying processes & tools.
• Additional tasks/projects as they arise.

Please note that this position is part of a talent pool, and while there may not be an immediate vacancy, shortlisted candidates will be considered for future openings that align with their skills and experience.

Responsibilities

• Maintain a relationship with vendors who generate the most business.
• Develop and maintain strong relationships with Key Accounts.
• Analyze and identify upcoming needs and opportunities.
• Negotiate contracts and close agreements to maximize profits.
• Responsible for Month-on-Month (MoM) Growth of assigned Accounts.
• Communicate progress of Weekly/Monthly/Quarterly initiatives to stakeholders.
• Prepare reports on Commercial Metrics, Operational Metrics, Product Mix, Marketing Campaigns, etc.
• Forecast and track key account metrics.
• Design exclusive marketing campaigns, partnerships, and co-branding activities.
• Support cross-functional teams in delivering strategy.

Requirements

• Bachelor's Degree in Business Administration or relevant degree.
• At least 1 - 2 years’ experience in the relevant field.
• Experience with Microsoft Office, especially Excel, or Google equivalents.
• Solid knowledge of the internet and e-commerce sector.
• Driven and ambitious.
• Proactive and capable of leading independent projects.
• Ability to perform root cause analysis and build process flows.
• Detail-oriented and process-oriented.
• Data-driven.

Nice to Have

• Proactive
• Independent projects
• Communication
• Negotiation
• Marketing campaigns
• Partnerships
• Co-branding activities

We Offer

• Flexible but fast-paced work environment.
• Focus on delivering exceptional customer service.
• Opportunity to innovate, prioritize, decide, and deliver.
• Passionate team that loves what they do.

About the Company

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!