About the Position

Dyninno is a group of companies offering products and services in the travel, finance, entertainment, and technology sectors in more than 50 countries. The company develops and implements innovations and technologies in its products. Thanks to this, casting specialists quickly find truly talented candidates, travelers instantly get the best ticket prices for flights from more than 70 airlines, and clients have access to loan products and financial instruments with just one click from anywhere in the world.

The Trevolution Group primarily operates in the direction of selling air tickets and travel services, providing services to both individuals and corporate clients. It manages brands such as ASAP Tickets, Skylux Travel, Dreamport, International Travel Network, as well as several online services. The company specializes in "visiting friends and relatives" trips. The company was founded in 2004 in San Francisco.

As a Customer Transaction Analyst, you will play a crucial role in providing insights into our post-sales customer transactions, driving improvements and optimizations, and leading these initiatives to achieve results.

Responsibilities

Monitor, check, and track customer satisfaction and loyalty indicators such as NPS, CSAT, CES;
Track the effectiveness of order indicators, delving into them whenever necessary;
Analyze and ensure the effectiveness of communication channels (email, phone, SMS, etc.) and the self-service portal;
Monitor and analyze key performance indicators, identifying trends and providing recommendations for improvements to increase efficiency and customer satisfaction;
Offer new optimization ideas and recommendations, actively participating in their implementation;
Collaborate with various product teams in the implementation of improvements and features;
Work closely with other internal customer transaction teams.

Requirements

Bachelor's degree in business, business management, or a related field;
Experience in e-commerce, travel, or customer transactions/support is considered an advantage;
Excellent analytical skills with the ability to identify and link indicators that are critical to customer transactions;
Ability to think strategically, focusing on both short-term tactics and long-term business goals;
Excellent English communication and presentation skills, with the ability to effectively influence stakeholders;
In-depth knowledge of IT with the ability and skills to quickly learn and operate effectively in new software and technology environments;
Passion for the travel industry and customer-centric thinking.

There are no templates here, we are flexible and approachable to each candidate we meet. During the interview, we try to understand how your work experience, professional skills, and future contributions to the company could be applied to our numerous business projects.

We do not want to set any limits, but if we talk about numbers, the monthly salary for this position is from 2110 to 2800 EUR before tax.

What We Offer

Become part of an outstanding team, working on projects that benefit millions of people around the world and developing complex specialized products and solutions;
Learn and exchange ideas in lectures and practical sessions led by colleagues and team leaders;
Receive benefits for your health: fully paid health insurance after the probationary period (dentistry, outpatient treatment, mental health, medicine, etc.), activities to promote well-being, vaccination days;
Take advantage of employee discount programs and have fun at our monthly activities and holidays;
Work in a modern and well-equipped office in the center of Riga with parking for bicycles and scooters and enjoy fresh fruits and coffee every day.

About the Company

We care about your well-being and have made our company workplace as inclusive as possible:

Convenient location – in the center of Riga
Comfortable working conditions – modern, spacious office spaces with a new air conditioning system
Access to the office at any time of day if a creative idea strikes late in the evening
Productive meetings – plenty of conference rooms on all floors
To relax with colleagues during breaks – shared spaces with cozy sofas
Kitchen areas with large refrigerators, microwaves – coffee and tea available
Healthy competition – table games, table tennis, and darts
Great mood – fresh fruits every day
Safe bike parking – inside the office building

Interview Process

Our goal is to provide the simplest and most informal interview experience possible:

We try to get to know each other and determine if our values and competencies match
For IT positions, we use online Hackerrank testing
We ask only questions related to your competence and values
We do not want to waste time. We make decisions quickly

Apply for the Job

Do you want to become our next success story? Apply now!

If you are interested - we will wait for your message! We will definitely contact you and possibly discuss your future in our team over a shared cup of coffee very soon!

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Klientu Darījumu Analītiķis(-e)

Job Description, Responsibilities & Requirements