About the Position

We are looking for a Technical Support Consultant to join our team in Kyiv, providing support for enterprise management information systems.

Responsibilities

Identification of types of inquiries, distinguishing between warranty-free and paid inquiries, determining the priority of inquiries and ways to solve the problem related to the inquiry.
First line of consultation for users of information systems of Customers.
Resolving issues related to the information exploitation of the system.
Assigning tasks to developers. Tracking and controlling the stages of fulfilling inquiries. Monitoring the timely processing by the performers of the tasks accepted for work regarding the inquiry.
Handing over the results of the solution to the customer's representative.

Experience working in a similar position from 6 months – support of enterprise process management information systems.
Basic computer literacy, browsers, office suite, etc.
Knowledge and understanding of the life cycle of Customer Service to Operational Support.
Knowledge and understanding of the life cycle of software development and implementation.
Proficient oral and written communication.
Personal qualities: logic, understanding of cause-and-effect relationships, analytical skills, research, attention to detail, responsibility, desire to develop and learn.

Flexible work schedule (office in Kyiv near the metro, remote, hybrid) - the office has generators, so there is always light and internet.
Unlimited opportunities for development and training.
The ability to manage the development of global projects.
Microsoft certification.
Competitive level of remuneration.

[Company description if present]

Apply now!